User Researcher (SC Clearable)
Design, London
User Researcher (SC Clearable)
Design, London

The team you'll be working with:

Tangity, is Part of NTT DATA Design Network, with studios across the globe. We work alongside our colleagues at NTT DATA, to bring together Strategy, Technology and Design. Our aim is to create purposeful products and services that have a positive impact on people and society. We do this by Humanizing Complexity. 
As a User Researcher, you will be part of a high-performing, multi-disciplinary squad using agile methodologies to deliver user-centric services. You will be responsible for ensuring our discovery and design projects are rooted in a deep understanding of users and their needs enabling us to create accessible services that reduce friction and complexity.

What you'll be doing:

  • Identify research needs and select the most appropriate research methods for a project.
  • Plan, write, and present research plans that outline study goals and methodology.
  • Carry out user research activities, for example: preparing discussion guides, creating information-gathering artifacts, and running and moderating user research sessions.
  • Engage in meaningful interactions and relationships with users via in-depth interviews, workshop facilitation, and ethnographic research techniques.
  • Analyze findings from all types of research, including data, to generate meaningful insights and actionable recommendations.
  • Synthesize research findings using appropriate tools and work closely with cross-functional teams to translate them into user stories.
  • Visualize through diagramming, journey mapping, storyboarding, or information design to help others see the end-to-end and surface-to-core service and customer experience.
  • Present actionable insights and learnings to stakeholders in the most appropriate way, including presentations, communicating with clarity and confidence to create actionable strategic insights and service improvements.

What experience you'll bring:

  • Work experience as a User Researcher (UX), from public services directly or via consultancy firms and agencies or organisations where research has been critical in facilitating data-driven business decisions
  • Proven ability to design and execute an effective research plan that delivered on the objectives
  • Excellent presentation skills, meaning you can deliver actionable insights and make clear recommendations while considering the interests and existing knowledge of your audience
  • Ability to work well alongside  a multi-disciplinary team and with stakeholders from different departments, disciplines, and backgrounds
  • Experience in government sector and having an active SC clearance is highly preferable

Who we are:

We’re a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.

Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.

For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK | NTT DATA

what we'll offer you:

We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.

You can find more information about NTT DATA UK & Ireland here: NTT DATA UK & I 

We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a Disability Confident Committed Employer - we want to see every candidate performing at their best throughout the job application and interview process, if you require any reasonable adjustments during the recruitment process, please let us know and we look forward to hearing from you.

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Service Line Manager

Benjamin Hobson
Director of Experience Design & Research

Benjamin has vast experience designing, and shepparding, teams and ecosystems from concept to deployment for a range of global brands. He leads a team of talented and diverse designers and researchers to deliver delightful experiences based on rigorously mapped behaviours.

Epworth House, London

“Upon joining the NTT DATA UK family, you will experience a culturally diverse organisation living our values of Clients First, Teamwork and Foresight as we partner with our customers every day.

At NTT DATA UK, we are proud to support and invest in our people. We offer a variety of rewarding career paths and opportunities to develop professionally - with access to cutting edge innovation.”

Fernando Apezteguia, CEO, NTT DATA UK

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