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As part of our continuous growth, we are seeking a Salesforce AI Designer/Architect to join our Salesforce Practice. This role is crucial for driving AI-powered innovations with Einstein and Agentforce, enabling intelligent decision-making, and delivering advanced AI solutions that bring significant value to our enterprise clients.
This role is principally a technical position (advisory & hands-on depending on circumstance) – you must have the technical knowledge and ability to communicate with other internal team members, but you are not expected to lead presentations to clients.
What you'll be doing:
- Act as the internal Subject Matter Expert (SME) for Salesforce AI solutions, including Predictive AI, Generative AI, and Agentforce, offering expert guidance on AI capabilities, use cases, governance and risk management.
- Provide technical support throughout the AI solution lifecycle, from initial requirements gathering to final solution deployment and in-life monitoring. You may support multiple projects at a time, depending on demand.
- Design/Architect and integrate AI models using Salesforce Agent Builder, Model Builder, and other AI tools to optimize customer interactions, automate processes, and deliver predictive insights.
- Advising on incorporating AI-powered features across Salesforce products and external systems to enable seamless automation and intelligent decision-making.
- Conduct AI-focused training sessions for internal team members to enhance the skills of team members and promote knowledge sharing within the organization.
- Stay current with industry trends and advancements in Salesforce AI capabilities to continually drive innovation and best practices in AI-driven solutions.
- Collaborate with Salesforce product teams and domain specialists to identify opportunities for growth and innovation, leveraging AI and machine learning to enhance business outcomes.
- You have the option (opportunity) to present to clients if you wish, or otherwise can support colleagues of in doing so.
What experience you'll bring:
- Proven experience delivery AI solutions on the Salesforce platform, with 2-5+ Salesforce AI deliveries, such as work with Einstein Lead/Opportunity Scoring, Prompt Builder, and out-of-the-box Generative / Predictive AI features.
- A deep understanding of Salesforce Einstein AI, Einstein Trust Layer, Copilot, Agentforce, and other AI capabilities in the Salesforce ecosystem, and ability to stay up to date with the evolving features of the platform.
- Knowledge of ethical AI practices, data privacy, and regulatory compliance in AI projects.
- Salesforce Agentforce Specialist certification is highly desirable.
- Expertise in AI-driven solution design, including data preparation, prompt configuration, model selection, and evaluation techniques.
- 10+ years of experience in consulting and architecture roles, with demonstrated leadership in driving digital transformations.
- Proficiency in key Salesforce architecture areas, particularly Communication or Revenue Cloud, Service Cloud, Commerce Cloud, and Sales Cloud.
- Good communication skills, with the ability to explain complex AI concepts to internal stakeholders in simple terms.
Who we are:
We’re a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.
Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.
For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK | NTT DATA
what we'll offer you:
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.
You can find more information about NTT DATA UK & Ireland here: https://uk.nttdata.com/
We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.
Service Line Manager
Mark has a long and distinguished history of working in the information technology and services industry. Skilled in Sales, Delivery Management and Culture Change, Mark brings a calming influence to delivery and excels at bringing people together to achieve shared goals.
Location
“Upon joining the NTT DATA UK family, you will experience a culturally diverse organisation living our values of Clients First, Teamwork and Foresight as we partner with our customers every day.
At NTT DATA UK, we are proud to support and invest in our people. We offer a variety of rewarding career paths and opportunities to develop professionally - with access to cutting edge innovation.”
Niccolo Spataro, CEO, NTT DATA UK
