Infrastructure Technical Lead
Technical Consultancy, West Midlands
Infrastructure Technical Lead
Technical Consultancy, West Midlands

Who we are:

You'll be joining the 6th largest IT Service Provider, present in more than 50 countries. From our roots in Japan, NTT DATA's mission is to facilitate business change and technology transformation across many industries for a better future for our business, people and community. Some of the projects we have supported include the digitising of The Open  golf tournament and applying Formula 1 technology to support medical staff at University Hospitals Leicester.

Everything we do is underpinned by our core values of 'Clients First', 'Teamwork' and 'Foresight' and we achieve these by putting people first.

We support and celebrate our differences and preferences, these are what makes us unique. Some of our initiatives, collectively known as “DO Diversity”, aim to create a space for us to learn and get involved in building a truly diverse environment. Our Culture & Ethnicity Network gives our colleagues a platform to share their various backgrounds; Our NINGEN programme allows the new generation of NTT DATA employees around the world to connect and shape the future of our organisation and the “City Gives Back” allows us to support our local community that has been affected by the COVID-19 pandemic...and much more!

What you'll be doing:

This is a "hands-on" technical role to provide support across a wide range of customer infrastructure, working with customers to design and implement new solutions and projects.

The role is also expected to provide technical leadership and guidance to the wider infrastructure team.

You will be responsible for:

  • Leading the design and implementation of new server, storage and virtualisation infrastructure, including the creation of HLD/LLD’s and documentation in response to customer requirements.
  • Lead a team of engineers to deliver solutions and provide technical assurance to the customer.
  • Ensure that designs and implementation adhere to vendor best practices for specific technologies and established standards and frameworks, meeting customer compliance requirements at all times.
  • Work closely with the customer and/or customer’s technical teams to advise on solutions and providing detailed information on design and implementation.
  • Acting as a technical escalation point for major incidents relating to the managed service delivery across customers.
  • Identify Technical Problems and potential Service Improvements across customer environments.
  • Lead the creation of documentation to enable acceptance into service and BAU support.
  • Transition of new platforms to Managed Services teams or customer support teams and provision of early-life support.

What you'll need:

You should be self-motivated with a track record of working with a datacentre technology stack and an appreciation of technical support and operations.  As an experienced technical lead you will have extensive experience of infrastructure technologies gained in previous hands-on technical support and design roles, coupled with a high-level of technical knowledge and experience of IT infrastructure at an enterprise level.

The role requires you to have in-depth knowledge of and the ability to design and implement complex technical, multi-site and multi-discipline solutions across a range of infrastructure technology such as Virtualisation, Storage, Server, Network and Cloud.  

Current multi-vendor certifications at a professional/expert level alongside experience of working in a multi-client solution provider performing a client-facing design and delivery role would be beneficial.

You should be able to demonstrate:

  • An excellent understanding and practical knowledge within multiple technical subject areas, supported by current multi-vendor certifications at a professional/expert level.
  • Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents.
  • Communicate, convey and agree complex plans effectively with the customer and internal stakeholders.
  • Excellent communication skills, both written and oral with strong presentation skills.
  • Ability to work under pressure and to tight deadlines.
  • Experience working in a team-oriented, collaborative environment including virtual / remote working
  • Agile and highly adaptable for changing priorities.
  • Able to cope with change and ambiguity, communicate with technical and non-technical audiences.
  • Experience working in a team-oriented, collaborative environment including virtual / remote working.
  • Experience of working within the ITIL framework.

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Service Line Manager

Andy Lynch
Infrastructure Service Manager

Location
Birmingham Business Park

“Upon joining the NTT DATA UK family, you will experience a culturally diverse organisation living our values of Clients First, Teamwork and Foresight as we partner with our customers every day.

At NTT DATA UK, we are proud to support and invest in our people. We offer a variety of rewarding career paths and opportunities to develop professionally - with access to cutting edge innovation.”

Fernando Apezteguia, CEO, NTT DATA UK

NTT DATA
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