Position Overview

The Security Tooling Engineer is responsible for the operation, maintenance, integration, and optimization of security platforms and tools that support the delivery of security services across NTT DATA and Service Recipients. This role ensures that security tooling operates reliably, integrates seamlessly with enterprise infrastructure, and complies with governance requirements outlined.

Key Responsibilities

Platform Operations & Maintenance

• Operate and maintain security platforms in accordance with agreed Service Level Agreements (SLAs) as defined in Service Levels and KPIs
• Ensure high availability, performance, and reliability of all security tooling
• Monitor platform health and proactively address performance issues
• Manage platform upgrades, patches, and version control
• Provide monthly health and performance reports for all managed security platforms

Data Source Management & Integration

• Manage onboarding of data sources to security platforms (e.g., log sources to SIEM)
• Configure data parsing, normalization, and enrichment to ensure data quality
• Design and maintain dashboards and visualizations for security monitoring and reporting
• Ensure integration with other Security Services and Tooling across the ecosystem
• Integrate security tools with recipients clients or Global's Splunk SIEM, CMDB, and ticketing systems
• Implement SSO (Single Sign-On) and MFA (Multi-Factor Authentication) integration with recipient clients or  Global's identity and access management systems

Access Management & Governance

• Enforce Role-Based Access Control (RBAC) across all security platforms
• Conduct quarterly access reviews to ensure least-privilege access
• Manage user provisioning and deprovisioning for Global, Service Recipients, and authorized Supplier personnel
• Maintain auditable logs of all access changes
• Ensure all access changes are logged and auditable per clients requirements

Configuration & Change Management

• Manage security tool configurations in accordance with the Change Control Procedure
• Document all configuration changes and maintain configuration baselines
• Ensure configuration changes are approved by Global and/or Service Recipients before implementation
• Maintain configuration management database (CMDB) entries for all security tooling
• Support configuration audits and compliance reviews

Vulnerability & Patch Management

• Perform vulnerability scans of security tooling platforms in line with Vulnerability Management Service requirements
• Apply patches within timelines defined by recipient clients or Global policies and standards
• Report remediation status monthly
• Escalate unpatched critical vulnerabilities immediately to recipient clients or Global service
• Ensure security tooling platforms comply with recipient client or Global's patching policies

Incident & Problem Management

• Report tooling-related incidents (outages, performance issues, security events) to Global and or Service Recipients immediately
• Support Third Party vendor cases where Supplier actions affect system availability, integrity, or confidentiality
• Provide written notice of vulnerability disclosures and critical defects in tooling without undue delay
• Provide impact assessments and work-around proposals for tooling issues
• Log all tooling-related incidents and vulnerabilities in the agreed ticketing system
• Provide monthly reports detailing incident trends, vulnerability status, and remediation progress

Tooling Replacement & Migration

• Support tooling replacement activities when recipient clients or Global decides to replace existing tools
• Participate in hypercare activities for Replacement Tooling up to and including implementation date
• Ensure seamless migration of configurations, data, and integrations to new platforms
• Retrain on new tooling as required clients
• Cease use of Replaced Tooling by the specified replacement date

Security Tooling Portfolio Management

Manage and maintain the following categories of security tools:

Security Operations Tools

• SIEM (Security Information and Event Management) - e.g., Splunk
• EDR (Endpoint Detection and Response)
• SOAR (Security Orchestration, Automation and Response)
• Threat Intelligence Platforms
• Vulnerability Scanners (e.g., Qualys, Tenable)
• Brand Protection and Domain Monitoring Tools
• Certificate Authority (CA) and PKI Management Platforms

Security Architecture & Engineering Tools

• SAST (Static Application Security Testing) - e.g., Checkmarx, Fortify
• DAST (Dynamic Application Security Testing) - e.g., Burp Suite, OWASP ZAP
• SCA (Software Composition Analysis) - e.g., Snyk, Black Duck
• CSPM (Cloud Security Posture Management) - e.g., Prisma Cloud, Wiz
• Container Scanning Tools
• Penetration Testing Tools

Information Security Tools

• Third Party Risk Management Platforms
• Case Management Systems for Third Party Security Assessments

Service Support Tools

• Security Service Desk Ticketing Systems (e.g., Jira, ServiceNow)
• Reporting and Dashboard Platforms

Exit & Offboarding Support

• Upon expiry/termination of tooling contracts or at Global's request:
• Return all configurations, runbooks, and artifacts
• Ensure orderly transfer of Supplier-created content
• Support account de-provisioning
• Return/destroy data per Global/Service Recipient policies
• Provide detailed handover plans for tooling transition to Global, Service Recipients, or Replacement Suppliers