EUC 2nd Line Support Engineer
Technical Support, Berkshire
EUC 2nd Line Support Engineer
Technical Support, Berkshire

You will be joining this rapidly growing service line responsible for all Managed Service contracts to all of our customer across all sectors. We cover Service Operations and service desk, AMO, Cloud technology, End User Compute and legacy ITO. We align with ITIL and are agnostic across our delivery capability in relation to core IT, cloud, service desk, EUC tools and technologies.  

We are passionate about delivery and live the NTT DATA values in parallel with a healthy work / life balance and a great team spirit.

About you:

You will have a good working knowledge of the Windows OS environment, Office and basic network knowledge, as well as some AV Knowledge, supported by an IT qualification. You will also be comfortable with hands on physical work within the wider office. 

You will have experience of working in a Service Desk / Desktop environment and have excellent customer skills, as well as VIP support knowledge  

The role requires you to have the ability to manage your work time, be able to resolve IT queries following logical analysis, work as part of a team, have a ‘can-do’ attitude and complete calls / tasks by agreed deadlines.   

You will also need a good understanding of ITIL methodology, excellent administration and communication skills.  

You will be a customer champion within NTT DATA. 

What to expect:

This role is expected to provide desk side operational support for our client on site in Slough, with the primary role being the management of the concierge support and VIP services, as well as incidents, problems, requests and changes in line with ITIL best practice and ensuring that SLA's are maintained.  

You will be responsible for: 

  • AV / Meeting Rooms and Desktop Client Services including, but not limited to –Screens, telephones , desk-side support, mobile handsets, desktop hardware and software break/fix; installs, IMAC; technology refresh, storage management.  
  • Provide Support for all meeting room requests and issues, Ensure all work is logged and accounted for in Remedy.
  • Security including, but not limited to – antivirus, antimalware, antispyware, encryption, single sign on. 
  • Complete Laptop / Desktop setup prior to deployment to the user 
  • Provide ‘hands on’ support for deployment of new equipment or resolution of faulty equipment.

What's important?:

The focus on Clients, Teamwork and Foresight is in our DNA and we are looking for someone who shares and embodies these core values, leading by example. 

We don't look for finished articles. We look for people who want to continue their career growth alongside NTT DATA 's. 

To support your hard work and dedication, we will offer you the following: 

  • A people focused business 
  • Excellent opportunities to grow your career, including an online training platform with 3000+ courses, accessible from everywhere, to sharpen your skills. 
  • A varied client base 
  • …And much more! 

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Service Line Manager

Denzil Pudota
Head of Enterprise Solutions, Managed Services, and Cloud

Over 16 years of IT experience as an CA:Gen, Oracle PL/SQL Developer and as a highly accomplished Product Delivery Manager for the last 7 years delivering highly complex solutions in the public and private services domain.

Location
Berkshire

“Upon joining the NTT DATA UK family, you will experience a culturally diverse organisation living our values of Clients First, Teamwork and Foresight as we partner with our customers every day.

At NTT DATA UK, we are proud to support and invest in our people. We offer a variety of rewarding career paths and opportunities to develop professionally - with access to cutting edge innovation.”

Simon Williams, CEO, NTT DATA UK

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