Back to Job SearchThe team you'll be working with:
NTT DATA, Trusted Global Innovator, is a dedicated IT services and solutions partner for customers worldwide: headquartered in Tokyo and employing more than 300,000 professionals in over 50 countries.
At Tangity, we create intuitive digital experiences that people switch to, on robust systems that our clients can handle. We are a global design and development team within NTT DATA and pull in end-to-end teams across our company, bringing together top design and innovation talent, combined with deep systems engineering.
We partner with businesses to help them innovate, including research, design, measurement and optimization – both for a better customer and employee experience. We always create user-centred solutions, focusing on people's needs and desires, and leverage all of NTT DATA's technology to make those solutions real.
What you'll be doing:
As Senior Manager in Digital Strategy, you will focus on growing our internal strategy capabilities, developing new business, managing client relationships at executive levels, and providing direction and oversight to our business development team. You will also be responsible for scoping and proposing new work to our clients, in the form of thought leadership, creating point of views and pitches.
More specifically, you will focus on the following areas:
Strategic leadership & team growth
Define, evolve, and communicate the company’s digital strategy approach and offerings to internal teams and external stakeholders.
Mentor and grow a team of digital strategists by establishing best practices, frameworks, and tools.
Identify and implement operational improvements to enhance the efficiency and quality of strategic deliverables.
Serve as a strategic advisor to other practices and ensure alignment of digital strategy across the organization.
Business development
Collaborate with our client partners, sales executives and client delivery teams to identify and pursue new business opportunities across existing and prospective clients.
Lead the strategic development of client pitches and RFP responses, including crafting compelling narratives and defining digital approaches.
Develop and present C-level thought leadership materials including innovation & vision decks, digital transformation strategies, market entry strategies and other point of views.
Spearhead go-to-market strategies for new digital service offerings or verticals.
Build long-term partnerships by delivering value beyond project execution, identifying cross-sell and upsell opportunities.
Pitch creation and oversight
Lead initial discovery and client workshops to frame strategic needs, user journeys, and digital ecosystem requirements.
Scope high-value projects, defining clear deliverables, timelines, and budget estimates.
Oversee creation of strategy deliverables (e.g. personas, journeys, digital strategies, etc.).
Coordinate with design, technology, data and analytics leaders to align strategic vision with cross-functional delivery.
Stay up to date with industry trends, emerging technologies, and best practices in design, identifying opportunities for innovation and differentiation. Translate these opportunities into sellable offerings and educate the team.
What experience you'll bring:
- Extensive (8+ years) career history in strategic leadership role within a customer experience agency, consultancy, or digital product environment.
- Adept at translating business objectives into visionary, actionable strategies that span design, technology, and customer experience.
- Experienced in leading senior-level client engagements, with proven ability to build trust and drive long-term relationships with stakeholders.
- Confident leading pitch work, writing points of view, building strategic frameworks, and shaping new offerings based on client/market needs.
- Skilled at mentoring junior strategists and driving internal capability and process development.
- Deeply knowledgeable about digital channels, emerging technology, platforms, and digital trends and ecosystem.
- An exceptional communicator, both verbal and written.
- Keen eye for both quantitative and qualitative data in defining CX and EX strategies.
- Comfortable working in ambiguity, with a proactive, solution-focused mindset and a collaborative spirit.
- Track record of owning and driving business development efforts.
- Bachelor’s or master’s degree (preferred) in a relevant field (business, design, tech).
Would be great to see:
- Have experience in specific verticals (finance, automotive, industry, public sector and retail mostly notably).
- Have published thought leadership pieces or been a speaker at industry events.
- Love – and use – AI and are eager to define what an AI-first client offering looks like.
Who we are:
We’re a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.
Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.
For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK | NTT DATA
what we'll offer you:
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.
You can find more information about NTT DATA UK & Ireland here: https://uk.nttdata.com/
We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.
Service Line Manager
Stephanie has a longstanding background in innovation and design. She leads a team of talented and diverse designers that expands across all design disciplines. As a professional, she is committed to pushing the boundaries of creativity, thriving on the challenge of shaping and implementing strategies that drive businesses toward long-lasting success.
Location
“Upon joining the NTT DATA UK family, you will experience a culturally diverse organisation living our values of Clients First, Teamwork and Foresight as we partner with our customers every day.
At NTT DATA UK, we are proud to support and invest in our people. We offer a variety of rewarding career paths and opportunities to develop professionally - with access to cutting edge innovation.”
Niccolo Spataro, CEO, NTT DATA UK
