Location: Birmingham (Hybrid working, 2 days from the office)
As a Service Delivery Director, you'll be responsible of managing and delivering managed services to one of our large and high-profile clients in accordance with the agreed contractual terms and specified SLAs. Additionally, you'll drive continuous improvement and innovation. The Service Delivery Director has a detailed understanding of service management processes and structures, leading the combined operation of a leveraged ITIL4 aligned service operations team and technical teams from multiple service lines and third parties to ensure accountability and achieve high-quality service. Reporting to the Head of Service Delivery Management, you will work closely with the Industry Delivery Director, Client Partners, the client’s service management team, senior stakeholders from client and third parties. As part of your role, you will sponsor the development of new best practice processes and tools, supporting the advancement of our Service Delivery Management function and help performance and career development of a small team of Senior Service Delivery Managers.
Nice to Have:
We’re a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.
Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.
For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK | NTT DATA
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.
For more information on NTT DATA UK & Ireland please click here: Global IT Services Provider & Consultant | NTT DATA
We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a Disability Confident Committed Employer - we want to see every candidate performing at their best throughout the job application and interview process, if you require any reasonable adjustments during the recruitment process, please let us know and we look forward to hearing from you.