CX Solutions Engineer (Conversational AI)
Design, London
CX Solutions Engineer (Conversational AI)
Design, London

Who we are:

You'll be joining the 6th largest IT Service Provider, present in more than 50 countries. From our roots in Japan, NTT DATA's mission is to facilitate business change and technology transformation across many industries for a better future for our business, people and community. Some of the projects we have supported include the digitising of The Open  golf tournament and applying Formula 1 technology to support medical staff at University Hospitals Leicester.

Everything we do is underpinned by our core values of 'Clients First', 'Teamwork' and 'Foresight' and we achieve these by putting people first.

We support and celebrate our differences and preferences, these are what makes us unique. Some of our initiatives, collectively known as “DO Diversity”, aim to create a space for us to learn and get involved in building a truly diverse environment. Our Culture & Ethnicity Network gives our colleagues a platform to share their various backgrounds; Our NINGEN programme allows the new generation of NTT DATA employees around the world to connect and shape the future of our organisation and the “City Gives Back” allows us to support our local community that has been affected by the COVID-19 pandemic...and much more!

What you'll be doing:

As a Conversational AI Solutions Engineer, you will be responsible for building enterprise chatbots using Conversational AI and CCaaS platforms and designing seamless integrations with APIs and 3rd Party/Cloud systems for complex solutions.

We expect you to be an experienced professional in applying Conversational AI to the Enterprise, be able to work within cross-functional teams (especially with Conversation Designers) and understand software development patterns and practices.

We are looking for someone with a hands-on/builder mentality and an attitude to learning who aims to become one of our key references for Conversational AI and CCaaS delivery.

Key Responsibilities:

  • Develop and deploy enterprise chatbots using Conversational AI and CCaaS platforms.
  • Integrate chatbots with various enterprise systems using APIs.
  • Collaborate with cross-functional teams to ensure alignment and high-quality delivery.
  • Provide Conversational AI expertise and guidance for delivery purposes.
  • Stay updated with the latest trends in Conversational AI development, frameworks, and products (including emerging patterns from the integration of Generative AI capabilities).

What you'll need:

  • Excellent communication and collaboration abilities.
  • Proven experience in developing chatbots for enterprise companies.
  • Strong technical understanding and ability to design systems integrations, orchestrate applications on the Cloud, and implement APIs.
  • Commercial experience using Conversational AI platforms such as IBM Watson, Google DialogFlow, Microsoft Bot Framework, Kore.AI, AWS Lex, and Rasa.
  • Commercial experience using CCaaS platforms such as Sprinklr, AWS Connect, Genesys, and LivePerson.

...and finally:

We offer a range of benefits that support your physical, emotional, and financial wellbeing and our Learning and Development team ensure that there are continuous growth and development opportunities for our staff across NTT DATA UK&I.

NTT DATA UK&I is an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a Disability Confident Committed Employer - we want to see every candidate performing at their best throughout the job application and interview process, if you require any reasonable adjustments during the recruitment process, please let us know and we look forward to hearing from you.

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Service Line Manager

Luis Moreno
VP - Customer Experience

2 Royal Exchange

“Upon joining the NTT DATA UK family, you will experience a culturally diverse organisation living our values of Clients First, Teamwork and Foresight as we partner with our customers every day.

At NTT DATA UK, we are proud to support and invest in our people. We offer a variety of rewarding career paths and opportunities to develop professionally - with access to cutting edge innovation.”

Fernando Apezteguia, CEO, NTT DATA UK

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