Service Operations Lead
Technical Consultancy, East Midlands
Service Operations Lead
Technical Consultancy, East Midlands

What you'll be doing:

As part of our continuous growth, NTT DATA is hiring a Service Manager to initially work closely with our long-term client based in Leicester.

The primary responsibility is to ensure ITIL service management operations are managed effectively, working with multi-disciplined delivery teams who support a variety of business processes, technology products, services, and solutions.

This includes the effective day-to-day management of ITIL service management operations, enabling stability and continuous transformation, whilst ensuring contractual responsibilities are delivered to an exceptional standard.

What experience you'll bring:

  • Working understanding of the ITIL framework and working in a SIAM environment.
  • Strong senior stakeholder management and thought-leadership skills, capable of asking the 'right' questions, contacting the customer to resolve disputes or escalations.
  • Operational oversight and day-to-day management of ITIL processes and interfaces (Request, Incident, Major Incident, Problem & Change), working with the respective tower support functions.
  • Producing service-level reporting data.
  • Continually driving the implementation of automation and knowledge initiatives to off-load mundane tasks to ensure a consistent service approach is delivered across all functions.
  • Working with the Service Delivery to design and execute service delivery strategy across work streams.
  • Deputising for the Service Delivery Manager when required.
  • Participating within the NTT DATA Service Management Centre-of-Excellence community initiatives.
  • Experience working for a managed service provider and experience of working with offshore teams is nice to have but not essential.

Who we are:

You'll be joining the 6th largest IT Service Provider, present in more than 50 countries. From our roots in Japan, NTT DATA's mission is to facilitate business change and technology transformation across many industries for a better future for our business, people and community. Some of the projects we have supported include the digitising of The Open  golf tournament and applying Formula 1 technology to support medical staff at University Hospitals Leicester.

Everything we do is underpinned by our core values of 'Clients First', 'Teamwork' and 'Foresight' and we achieve these by putting people first.

We support and celebrate our differences and preferences, these are what makes us unique. Some of our initiatives, collectively known as “DO Diversity”, aim to create a space for us to learn and get involved in building a truly diverse environment. Our Culture & Ethnicity Network gives our colleagues a platform to share their various backgrounds; Our NINGEN programme allows the new generation of NTT DATA employees around the world to connect and shape the future of our organisation and the “City Gives Back” allows us to support our local community that has been affected by the COVID-19 pandemic...and much more!

what we'll offer you:

The focus on Clients First, Teamwork and Foresight is in our DNA and we are looking for someone who shares and embodies these core values, leading by example.

We don't look for finished articles. We look for people who want to continue their career growth alongside NTT DATA 's.

To support your hard work and dedication, we will offer you the following:

  • A people focused business with exciting plans for growth.
  • Excellent opportunities to grow your career, including an online training platform with 3000+ courses, accessible from everywhere, to sharpen your skills.
  • A varied client base working with some of the biggest names in the UK.

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Service Line Manager

Stuart Reardon
Managed Services Operations Director

I am the Operations Director for NTTDATA managed services responsible for ensuring the smooth internal running of the service line. This spans everything people and process as well as commercial, financial and governance. I am a qualified engineer, and experienced programme manager with an SAP technology background that moved into this role in 2016. This shows the opportunity NTTDATA enables should anyone join our business.

Leicester City Centre

“Upon joining the NTT DATA UK family, you will experience a culturally diverse organisation living our values of Clients First, Teamwork and Foresight as we partner with our customers every day.

At NTT DATA UK, we are proud to support and invest in our people. We offer a variety of rewarding career paths and opportunities to develop professionally - with access to cutting edge innovation.”

Fernando Apezteguia, CEO, NTT DATA UK

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