Managed Services Head of Delivery and Transition
Technical Consultancy,
Managed Services Head of Delivery and Transition
Technical Consultancy,

Who we are:

You'll be joining the 6th largest IT Service Provider, present in more than 50 countries. From our roots in Japan, NTT DATA's mission is to facilitate business change and technology transformation across many industries for a better future for our business, people and community. Some of the projects we have supported include the digitising of The Open  golf tournament and applying Formula 1 technology to support medical staff at University Hospitals Leicester.

Everything we do is underpinned by our core values of 'Clients First', 'Teamwork' and 'Foresight' and we achieve these by putting people first.

We support and celebrate our differences and preferences, these are what makes us unique. Some of our initiatives, collectively known as “DO Diversity”, aim to create a space for us to learn and get involved in building a truly diverse environment. Our Culture & Ethnicity Network gives our colleagues a platform to share their various backgrounds; Our NINGEN programme allows the new generation of NTT DATA employees around the world to connect and shape the future of our organisation and the “City Gives Back” allows us to support our local community that has been affected by the COVID-19 pandemic...and much more!

What you'll be doing:

The Head of Delivery and Transition (Managed Services) is responsible for developing and leading, integrating and evolving our combined Delivery and Transition Management Practice. The successful candidate will bring together our capabilities; defining the strategy, roadmap, service offerings and operations. They will also be responsible for oversight of promoting/selling and delivering these services, working on proposals, pro-active GTM engagement, resourcing and client engagement.

This is an excellent opportunity to bring together the existing strengths of our Delivery and Transition Management Teams to ensure we are positioned for growth and the pro-active improvement of our existing delivery engagement and new business opportunities.

Whilst they are discreet disciplines, there are synergies between Delivery and Transition work within our Managed Services engagements and the role has been created to establish standard operating procedures, grow our capability, provide career development opportunities for our teams and to provide a critical link between Service Management, our Sector Teams and our Managed Service Delivery practices.

The successful candidate will have a solid working knowledge of both disciplines, the ability to apply these to a range of client needs and service types and the ability to develop the capability at an appropriate pace to meet growing demand.


Some of the key responsibilities/outcomes for the Practice are described below:

Service Transition:

  • Planning and managing the capacity and resources required to manage service transitions
  • Implementing/adopt an appropriate framework for evaluating service capabilities and risk profiles to transition services into operation, maximising Maximize re-use of established processes and systems
  • Ensuring that services can be managed, operated and supported in accordance with requirements specified during the service design stage of the service lifecycle
  • Plan and manage service changes efficiently and effectively
  • Set correct expectations on the performance and use of new or changed services
  • Align service transition plans with the business needs, ensuring that service create the expected business value/meet the agreed service levels
  • Provide good-quality knowledge transfer/creation and information about services and service assets
  • Establish and maintain relationships with stakeholders
  • Establish effective controls and disciplines
  • Ensure early involvement in the service lifecycle
  • Proactively improve quality during service transition.

Service Delivery:

  • Provide oversight and support for all project delivery work within Managed Services clients
  • Provide support/develop processes for change control management within our delivery engagements
  • Continue to grow and develop a team of specialist Project Managers that are responsible for delivery of Managed Services Client change work
  • Establish integration between the central Project Function to ensure; roles and responsibilities are clear, aligned approach to project management assets and method, consistency in core project management competency
  • Establish/adopt standardised reporting across Managed Services project delivery
  • Establish/adopt clear financial reporting and cost management across change engagements, working closely with the Service Delivery and Sector teams to ensure delineation is clear
  • Establish clear ways of working/engagement across Managed Services Delivery Practices and Sector Teams

What you'll need:

  • Direct and matrix team management experience – including strategy, planning, motivation and coaching for team members
  • Excellent written and verbal communication skills
  • Planning, delivery and programme management experience
  • Ability to tailor the message to suit the audience; i.e. able to communicate with senior managers but also able to understand the detail at a technical level and communicate with technical resources
  • Experience working in an onshore-offshore model is mandatory
  • Prior experience of working in a multi-vendor environment is extremely desirable
  • Must be an excellent team player
  • Good documentation and presentation abilities are mandatory
  • Highly committed, motivated and self-starter – must be able to give himself/herself directions rather than waiting for a steer from above
  • Ability to work with a diverse group of teams and resources – must be able to demonstrate experience with managing conflicts and disagreements at the workplace
  • Experience in application of ITIL Process and IT Service Management best practice
  • 3rd Party, Partner and Budget Management

...and finally:

The focus on Clients, Teamwork and Foresight is in our DNA and we are looking for someone who shares and embodies these core values, leading by example.

To support your hard work and dedication, we will offer you the following:

A people focused business

Excellent opportunities to grow your career, including an online training platform with 3000+ courses, accessible from everywhere, to sharpen your skills.


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Service Line Manager

Stuart Reardon
Managed Services Operations Director

I am the Operations Director for NTTDATA managed services responsible for ensuring the smooth internal running of the service line. This spans everything people and process as well as commercial, financial and governance. I am a qualified engineer, and experienced programme manager with an SAP technology background that moved into this role in 2016. This shows the opportunity NTTDATA enables should anyone join our business.

Birmingham Business Park

“Upon joining the NTT DATA UK family, you will experience a culturally diverse organisation living our values of Clients First, Teamwork and Foresight as we partner with our customers every day.

At NTT DATA UK, we are proud to support and invest in our people. We offer a variety of rewarding career paths and opportunities to develop professionally - with access to cutting edge innovation.”

Fernando Apezteguia, CEO, NTT DATA UK

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