Operational Change Consultant
Technical Consultancy, London
Operational Change Consultant
Technical Consultancy, London

Who we are:

You'll be joining the 6th largest IT Service Provider, present in more than 50 countries. From our roots in Japan, NTT DATA's mission is to facilitate business change and technology transformation across many industries for a better future for our business, people and community.

Everything we do is underpinned by our core values of 'Clients First', 'Teamwork' and 'Foresight' and we achieve these by putting people first.

We support and celebrate our differences and preferences, these are what makes us unique. Some of our initiatives, collectively known as “DO Diversity”, aim to create a space for us to learn and get involved in building a truly diverse environment.

What you'll be doing:

We are seeking a pragmatic, detail oriented and experienced business change lead with experience of working on large scale transformation programmes, enabled by technology, in one or more industries– Health experience an advantage

You will be Working closely with client teams to lead a structured business readiness and change management approach, Developing and managing business readiness and change delivery plans aligned to programme timelines, activities and milestones.

You will be responsible for Managing the transition of change to the business, building change networks, facilitating knowledge transfer and implementing support models.

By Identifying, analysing and preparing risk mitigation tactics you will ensure clients are business and operationally ready to deploy new SAP solutions whilst identifying and managing anticipated and persistent resistance

It will be important that you ensure the interests of the programme Sponsors are met by building sustainable relationships with senior client stakeholders, while also Coaching people managers and supervisors to drive them to readiness.

You will also be responsible for;

  • Completion of change management and capability assessments
  • Creating actionable deliverables for the core change and business readiness activities including Business change, training, communication and benefits strategies and plans
  • Supporting organizational design and definition of roles and responsibilities
  • Evaluating and ensure operational and user readiness, defining and measuring success metrics and monitoring change progress

What you'll need:

You will have a proven record of achievement in operational change, with a strong consultative approach to client collaboration. Adding true value with your experience of helping clients transform their organisations in readiness within a large-scale SAP ECC or SAP S/4HANA implementation.

There will evidence that you have delivered Business Change in programmes that are multi-site / regional whilst continuously driving client adoption of new ways of working

You will have led teams to drive key Business Readiness and Change activities, such as Change Impact Assessment, Benefits realisation, implementation of Change Networks, Training, Communications & Engagement.

It will be key that you have either previous consulting experience or that of implementing SAP into an organisation as a client and also appreciate the complexities and importance of excellent stakeholder management and relationship building.

Participation in business development, sales and thought leadership is beneficial

It would be preferred if you have;

  • Experience with and knowledge of change management principles, methodologies and tools
  • Problem solving and root-cause identification skills
  • Familiarity with project management approaches, tools and phases of the project lifecycle

...and finally:

The focus on Clients, Teamwork and Foresight is in our DNA and we are looking for someone who shares and embodies these core values, leading by example.

Our SAP team are market leaders in their fields, working on some of the most exciting projects and up-to-date technologies, to explore a sample of the work we have been doing and meet some of the team click the following link-


  • https://uk.nttdata.com/services/sap

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Service Line Manager

Mark Watmough
Head of Application Services

Mark has a long and distinguished history of working in the information technology and services industry. Skilled in Sales, Delivery Management and Culture Change, Mark brings a calming influence to delivery and excels at bringing people together to achieve shared goals.

2 Royal Exchange

“Upon joining the NTT DATA UK family, you will experience a culturally diverse organisation living our values of Clients First, Teamwork and Foresight as we partner with our customers every day.

At NTT DATA UK, we are proud to support and invest in our people. We offer a variety of rewarding career paths and opportunities to develop professionally - with access to cutting edge innovation.”

Fernando Apezteguia, CEO, NTT DATA UK

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