You'll be joining the 6th largest IT Service Provider, present in more than 50 countries. From our roots in Japan, NTT DATA's mission is to facilitate business change and technology transformation across many industries for a better future for our business, people and community. Some of the projects we have supported include the digitising of The Open golf tournament and applying Formula 1 technology to support medical staff at University Hospitals Leicester.
Everything we do is underpinned by our core values of 'Clients First', 'Teamwork' and 'Foresight' and we achieve these by putting people first.
We support and celebrate our differences and preferences, these are what makes us unique. Some of our initiatives, collectively known as “DO Diversity”, aim to create a space for us to learn and get involved in building a truly diverse environment. Our Culture & Ethnicity Network gives our colleagues a platform to share their various backgrounds; Our NINGEN programme allows the new generation of NTT DATA employees around the world to connect and shape the future of our organisation and the “City Gives Back” allows us to support our local community that has been affected by the COVID-19 pandemic...and much more!
You will be joining this rapidly growing service line responsible for all Managed Service contracts to all of our customer across all sectors. We cover Service Operations and service desk, AMO, Cloud technology, End User Compute and legacy ITO. We align with ITIL and are agnostic across our delivery capability in relation to core IT, cloud, service desk, EUC tools and technologies.
We are passionate about delivery and live the NTT DATA values in parallel with a healthy work / life balance and a great team spirit.
This role is expected to provide BAU operational support across a wide range of customer infrastructure, including health checks and reporting in parallel with managing incidents, problems, requests and changes in line with ITIL best practice and ensuring that SLA's are maintained.
You will be responsible for:
As an experienced Infrastructure Engineer, you should have detailed technical knowledge of Microsoft Server, Virtualisation and Public Cloud (Azure) technologies gained in in a hands-on technical support role, coupled with a high-level of technical knowledge and experience of IT Infrastructure technologies in enterprise-level deployments.
Working knowledge of any of the following technologies – VMware VDI, Exchange, O365, Unix/Linux or Enterprise Backup and Storage platforms would be beneficial.
The role requires you to have the ability to troubleshoot complex, technical, multi-site and multi-discipline incidents and problems. The role will require experience of working in a large multi-client solution provider with a rapidly expanding customer base, ready to provide out-of-hours support as required or on a rota basis.
You should be able to demonstrate detailed technical knowledge of Microsoft Server, Virtualisation and Public Cloud (Azure) technologies gained in in a hands-on technical support role.
Certification from major vendors (Microsoft, VMware etc.) at a minimum of associate/professional level is expected.
Although not mandatory, an ITIL certification and experience of working within the framework would certainly be preferred.
The focus on Clients First, Teamwork and Foresight is in our DNA and we are looking for someone who shares and embodies these core values, leading by example.
We don't look for finished articles. We look for people who want to continue their career growth alongside NTT DATA 's.
To support your hard work and dedication, we will offer you the following: