Infrastructure Engineer
Technical Consultancy, West Midlands
Infrastructure Engineer
Technical Consultancy, West Midlands

Who we are:

You'll be joining the 6th largest IT Service Provider, present in more than 50 countries. From our roots in Japan, NTT DATA's mission is to facilitate business change and technology transformation across many industries for a better future for our business, people and community. Some of the projects we have supported include the digitising of The Open  golf tournament and applying Formula 1 technology to support medical staff at University Hospitals Leicester.

Everything we do is underpinned by our core values of 'Clients First', 'Teamwork' and 'Foresight' and we achieve these by putting people first.

We support and celebrate our differences and preferences, these are what makes us unique. Some of our initiatives, collectively known as “DO Diversity”, aim to create a space for us to learn and get involved in building a truly diverse environment. Our Culture & Ethnicity Network gives our colleagues a platform to share their various backgrounds; Our NINGEN programme allows the new generation of NTT DATA employees around the world to connect and shape the future of our organisation and the “City Gives Back” allows us to support our local community that has been affected by the COVID-19 pandemic...and much more!

What you'll be doing:

You will be joining this rapidly growing service line responsible for all Managed Service contracts to all of our customer across all sectors. We cover Service Operations and service desk, AMO, Cloud technology, End User Compute and legacy ITO. We align with ITIL and are agnostic across our delivery capability in relation to core IT, cloud, service desk, EUC tools and technologies.  

We are passionate about delivery and live the NTT DATA values in parallel with a healthy work / life balance and a great team spirit.

This role is expected to provide BAU operational support across a wide range of customer infrastructure, including health checks and reporting in parallel with managing incidents, problems, requests and changes in line with ITIL best practice and ensuring that SLA's are maintained. 

You will be responsible for:

  • Supporting the managed services team in the advanced troubleshooting of incidents within customer environments.
  • Managing incidents and problems appropriately within agreed service levels.
  • Perform technical root cause analysis on reoccurring incidents or major incidents.
  • Assist engagement with projects to ensure designs of technical solutions are in line with the requirements of the customer.
  • Ensure that customer environments adhere to established standards and frameworks, meeting any compliance requirements at all times. 
  • Ensure technical documentation is completed and updated to professional standards.
  • Proactive management of customer environments, identifying potential improvements to deliver increased stability, availability and performance.
  • Input into the development of infrastructure roadmaps, customer proposals, impact assessments and statements of work for the delivery of further solutions.
  • Contribute to delivering technical excellence across the wider Infrastructure team.
  • Delivery of project-related tasks such as the installation and configuration of new equipment.
  • To input into the design and implementation of new network platforms, including the creation of associated documentation (HLD / LLD, support documentation etc.)

What you'll need:

As an experienced Infrastructure Engineer, you should have detailed technical knowledge of Microsoft Server, Virtualisation and Public Cloud (Azure) technologies gained in in a hands-on technical support role, coupled with a high-level of technical knowledge and experience of IT Infrastructure technologies in enterprise-level deployments.

Working knowledge of any of the following technologies – VMware VDI, Exchange, O365, Unix/Linux or Enterprise Backup and Storage platforms would be beneficial.

The role requires you to have the ability to troubleshoot complex, technical, multi-site and multi-discipline incidents and problems.  The role will require experience of working in a large multi-client solution provider with a rapidly expanding customer base, ready to provide out-of-hours support as required or on a rota basis.

You should be able to demonstrate detailed technical knowledge of Microsoft Server, Virtualisation and Public Cloud (Azure) technologies gained in in a hands-on technical support role.

Certification from major vendors (Microsoft, VMware etc.) at a minimum of associate/professional level is expected.

Although not mandatory, an ITIL certification and experience of working within the framework would certainly be preferred.

...and finally:

The focus on Clients First, Teamwork and Foresight is in our DNA and we are looking for someone who shares and embodies these core values, leading by example.

We don't look for finished articles. We look for people who want to continue their career growth alongside NTT DATA 's.

To support your hard work and dedication, we will offer you the following:

  • A people focused business
  • Excellent opportunities to grow your career, including an online training platform with 3000+ courses, accessible from everywhere, to sharpen your skills.
  • A varied client base
  • …And much more!


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Service Line Manager

Andy Lynch
Infrastructure Service Manager

Birmingham Business Park

“Upon joining the NTT DATA UK family, you will experience a culturally diverse organisation living our values of Clients First, Teamwork and Foresight as we partner with our customers every day.

At NTT DATA UK, we are proud to support and invest in our people. We offer a variety of rewarding career paths and opportunities to develop professionally - with access to cutting edge innovation.”

Fernando Apezteguia, CEO, NTT DATA UK

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