Design Researcher
Design, London
Design Researcher
Design, London

Who we are:

Are you interested in joining a growing Design team within innovative, collaborative, client focused and low ego environment?  We are looking for  Design Researchers who have a passion for creating new service design and research methods and practices.

NTT DATA is a trusted global innovator, employing over 100,000 people in over 50 countries around the world. Despite our scale, we think and act like a start-up, approaching every challenge with creativity and precision. Our services range from Design, Consulting, Business Transformation to Software Engineering and Technology Innovation, and we serve a broad range of sectors.

Tangity is a global, leading user experience and technology design brand based in the heart of London. Part of the NTT DATA, we have a reputation for designing and building compelling digital solutions that help consumers and business users get things done – simply, beautifully, and effectively. Our award-winning creations have set new standards for clients such as across multiple sectors.

What you'll be doing:

The  Design Researcher will work collaboratively on a wide-range of projects and use human-centered and participatory design methods to research, model and facilitate service, customer experience and product improvements. They will be confident in planning and conducting primary research with external stakeholders and customers, in addition to secondary research, synthesising their findings into strong insights, through clear storytelling. You will work with and across various cross-functional departments to co-create and help form the design strategy for the project.

The Design Researcher needs to be passionate about research of all types and be a creative thinker with a strong research foundation but a flexible approach in this fast-moving organization. You also need to be open to exploring out-of-the box research and be comfortable exploring data to back-up their reasoning. The mission of the Service Design team is to inspire innovative products and services by connecting the dots across people, processes, and products to positively impact the customer experience.

  • Plan, design and conduct primary research studies, including writing research plans that outline study goals and methodology
  • Identify recruiting requirements, write screeners, and work closely with recruiters to obtain most appropriate customers possible for research studies.
  • Run primary research studies both formal and informal with external facing customers as well as internal subject matter experts and stakeholders where necessary.
  • Analyse findings from all types of research, including data, and create various types of insights that synthesize findings into meaningful themes and actionable recommendations for various audiences.
  • Ability to communicate or present research results and illustrate suggestions in clear, compelling, memorable, and creative ways
  • Strong storytelling skills with the ability to make ideas understandable, make the future more concrete and the present more impactful.
  • Visualization (either through diagramming, storyboarding, or information design). Helping others see the end-to-end and surface-to-core service and customer experience.  
  • Work closely with analytics, data scientist and customer success teams to collect various metrics to triangulate research data, uncover insights and inform service and design solutions
  • Engage in cross-functional activities and collaborate across organizational boundaries
  • Develop, organize, and facilitate research brainstorming and work sessions (either individually or as part of a team)

What you'll need:

  • Experience with techniques in primary, secondary research, qual & quant, including formal and informal usability studies, card sorting, ethnographic research, contextual inquiry, persona development, heuristic evaluations, participatory design, etc.
  • Proven ability to be a contributing member of a cross-functional team, build consensus and inspire team confidence in and respect for the contributions of the Service Design team to enhance internal employee and customer experience as well as customer outcomes
  • Comfortable thinking end-to-end and surface-to-core. Able to see a high-level view as well as a detailed view. Understand and analyse how all aspects of the service integrate and impact each other in the context of the larger service ecosystem.
  • A demonstrated ability to effectively partner with and communicate to client stakeholders, product managers across the business.
  • Understand how to balance user experience, service experience, business needs, technically feasibility and time-to-market, and make trade-offs where appropriate
  • Foundational understanding of the best practices and fundamentals of interaction, human-centred, goal-directed and service design and research methods across multiple touch points and devices
  • Take inputs of all kinds — research findings, analytics, customer feedback, ideation, strategic directives — and turn this into a clear direction 
  • Familiarity with standard design patterns across devices and user interface conventions.
  • Solid understanding of basic software/product development life cycle 
  • Portfolio filled with a breadth of complex and systemic work that demonstrates use of immersive and behaviour-based design research methodologies and prototyping, strategic framing of insights and a passion for design-minded solutions.

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Service Line Manager

Joe Trainor
Head of Design

Location
2 Royal Exchange

“Upon joining the NTT DATA UK family, you will experience a culturally diverse organisation living our values of Clients First, Teamwork and Foresight as we partner with our customers every day.

At NTT DATA UK, we are proud to support and invest in our people. We offer a variety of rewarding career paths and opportunities to develop professionally - with access to cutting edge innovation.”

Fernando Apezteguia, CEO, NTT DATA UK

NTT DATA
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