EUC Mobile Device Engineer
Internal, West Midlands
EUC Mobile Device Engineer
Internal, West Midlands

Who we are:

You'll be joining the 6th largest IT Service Provider, present in more than 50 countries. From our roots in Japan, NTT DATA's mission is to facilitate business change and technology transformation across many industries for a better future for our business, people and community. Some of the projects we have supported include the digitising of The Open  golf tournament and applying Formula 1 technology to support medical staff at University Hospitals Leicester.

Everything we do is underpinned by our core values of 'Clients First', 'Teamwork' and 'Foresight' and we achieve these by putting people first.

We support and celebrate our differences and preferences, these are what makes us unique. Some of our initiatives, collectively known as “DO Diversity”, aim to create a space for us to learn and get involved in building a truly diverse environment. Our Culture & Ethnicity Network gives our colleagues a platform to share their various backgrounds; Our NINGEN programme allows the new generation of NTT DATA employees around the world to connect and shape the future of our organisation and the “City Gives Back” allows us to support our local community that has been affected by the COVID-19 pandemic...and much more!

What you'll be doing:

You will have a good working knowledge of Apple iOS devices and supporting environments, M365 and stock management/coordination. You will also be comfortable with hands on physical work within the wider office to support the extended team.

You will have experience of working in a Service Desk / Desktop environment, and have excellent customer skills as well as VIP knowledge.

Be capable of managing your work time, be able to resolve queries following logical analysis, work as part of a team, have a ‘can-do’ attitude and complete calls / tasks by agreed deadlines.

The successful candidate will need an understanding of ITIL methodology, excellent administration and communication skills. 

You will be a customer champion within NTT DATA.

What you'll need:

This role is expected to provide desk side operational support for our client on site in Leicester, the primary role will be managing the Apple device roll out across various works streams, support of standard and VI, as well as Incidents, problems, requests and changes in line with ITIL best practice and ensuring that SLA's are maintained. 

You will be responsible for:

  • Managing Incidents and requests on the ITSM tool
  • Apple (iPad / iPhone / iPod Touch) device support deployment across the Trust
  • Ensure all work is correctly and accurately logged and accounted for in the ITSM tool
  • Provide Support for scheduling meetings with users to handover devices
  • Plan and Coordinate with the Project Managers the roll out of Apple devices as part of technology refresh
  • Provide ‘hands on’ support for deployment of new equipment or resolution of faulty equipment
  • Review process documentation for the operational support
  • Contribute to the continual service improvement of the service
  • Other areas of support may include and not limited to Screens, desk-side support and desktop hardware support

...and finally:

The focus on Clients, Teamwork and Foresight is in our DNA and we are looking for someone who shares and embodies these core values, leading by example.

We don't look for finished articles. We look for people who want to continue their career growth alongside NTT DATA 's.

To support your hard work and dedication, we will offer you the following:

  • A people focused business
  • Excellent opportunities to grow your career, including an online training platform with 3000+ courses, accessible from everywhere, to sharpen your skills.
  • A varied client base
  • …And much more!

 

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Service Line Manager

Chris Heath
Healthcare and Digital Workplace Solutions Lead

Location
Birmingham Business Park

“Upon joining the NTT DATA UK family, you will experience a culturally diverse organisation living our values of Clients First, Teamwork and Foresight as we partner with our customers every day.

At NTT DATA UK, we are proud to support and invest in our people. We offer a variety of rewarding career paths and opportunities to develop professionally - with access to cutting edge innovation.”

Fernando Apezteguia, CEO, NTT DATA UK

NTT DATA
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