Delivery Manager TMT
Project / Programme Management, London
Delivery Manager TMT
Project / Programme Management, London

Who we are:

As part of the growth of our Telco Media team, we are looking for a talented Delivery Manager to join us. 

In this role, you will lead the execution of profitable professional digital service delivery for NTT DATA and clients bringing together the different service capabilities and propositions.  The role will align on delivery approach, tools and processes with other accounts, sharing good practices, excellence in understanding application engineering processes and supporting technology solutions initiatives where relevant. 

You will report to a Delivery Director and work closely with client partners and business unit heads. If this sounds exciting, please read the rest and don't hesitate to apply!

What you'll be doing:

You'll be responsible for delivery and customer satisfaction for multiple engagements on a specific client or group of clients and acting as first escalation point into the Delivery organisation.

You'll be leading large scale pre-sale assignments and reponsible for the growth of the account as well as defining delivery management core processes and improvement opportunities. 

You will support the creation and implementation of the delivery strategy and plan for the customer account/ portfolio of accounts, ensuring that current and future needs of the clients are met and exceeded, for all services provided to the clients.

What you'll need:

More specifically, your main responsibilities will include:

  • Management of demand planning, forecasting, budgeting, planned VS actuals reporting and prioritisation of project work within the team 
  • Define, lead and monitor all team delivery ensuring adherence to delivery methodology, quality and architectural principles, to deliver business goals and minimise technical debt 
  • Being the point of escalation from clients perspective for delivery issues 
  • Recruitment and retention of talent.  Manage, motivate and develop employee at all levels to policies and procedures 
  • Occasional support and work with client partners on pitches providing solutioning and mainly delivery-driven inputs to win new deals. Understanding of client’s strategic objectives and tailoring services and approaches to enable client to achieve their strategy journey 

...and finally:

Our team believes in hard work. We celebrate each other’s success and are always honest with each other. When we work together, we are unstoppable. We aim to build a strong professional community where everyone can mentor others and be mentored and can grow professionally through training and support to reach their career goals. The focus on clients, teamwork and foresight are our DNA and we are looking for someone who shares and embodies these core values, leading by example.

To support your hard work and dedication, we will offer you the following:

25 days of holidays, with the possibility to buy or sell 5 days within your first month. The opportunity, as we grow, to experiment with new industries, such as, Public Sector, etc.

An online training platform with 3000+ courses, accessible from everywhere, to sharpen your skills

A flexible working environment

…And much more!

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Service Line Manager

Geoff Robson
Head of Telco, Media, Technology Delivery

Geoff is a senior business executive with significant transformation and operational experience gained across a wide range of industry sectors. Skilled in large scale programme delivery, operational management, IT systems and strategy development and able to leverage this in order to improve customer experience and deliver sizable bottom line benefit through either cost efficiency or commercial growth.

2 Royal Exchange

“Upon joining the NTT DATA UK family, you will experience a culturally diverse organisation living our values of Clients First, Teamwork and Foresight as we partner with our customers every day.

At NTT DATA UK, we are proud to support and invest in our people. We offer a variety of rewarding career paths and opportunities to develop professionally - with access to cutting edge innovation.”

Fernando Apezteguia, CEO, NTT DATA UK

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