SCCM 3rd/4th Line Desktop Engineer
Internal, West Midlands
SCCM 3rd/4th Line Desktop Engineer
Internal, West Midlands

Who we are:

Who we are:

You'll be joining the 6th largest IT Service Provider, present in more than 50 countries. From our roots in Japan, NTT DATA's mission is to facilitate business change and technology transformation across many industries for a better future for our business, people and community. Some of the projects we have supported include the digitising of The Open  golf tournament and applying Formula 1 technology to support medical staff at University Hospitals Leicester.

Everything we do is underpinned by our core values of 'Clients First', 'Teamwork' and 'Foresight' and we achieve these by putting people first.

We have an exciting opportunity for an experienced EUC 3rd Line Engineer to join the Infrastructure team within our expanding Shared Service Centre based in Solihull.

The team provides BAU operational support and project delivery across all infrastructure towers to multiple Public and Private Sector customers.

This role will work closely with customers to assist them in both BAU support and the delivery of new infrastructure projects.

We support and celebrate our differences and preferences, these are what makes us unique. Some of our initiatives, collectively known as “DO Diversity”, aim to create a space for us to learn and get involved in building a truly diverse environment. Our Culture & Ethnicity Network gives our colleagues a platform to share their various backgrounds; Our NINGEN programme allows the new generation of NTT DATA employees around the world to connect and shape the future of our organisation and the “City Gives Back” allows us to support our local community that has been affected by the COVID-19 pandemic...and much more!

What you'll be doing:

  • To provide BAU operational support across customer platforms, including health checks and reporting.
  • All aspects of SCCM and Intune administration, including automated server/desktop patching and managed desktop deployment.
  • Proactive management of customer EUC environments, identifying potential improvements to deliver increased stability, availability and performance.
  • Managing Incidents, Problems, Requests and Changes in line with ITIL best practice and ensuring that SLA’s are maintained.
  • Input into the development of infrastructure roadmaps, customer proposals, impact assessments and statements of work for the delivery of further solutions.
  • Ensure that customer environments adhere to established standards and frameworks, meeting any compliance requirements at all times.

What you'll need:

  • A high level of technical knowledge and experience across IT Infrastructure at an enterprise level.
  • Able to contribute to technical strategy, service development and the provision of innovation, with the ability to troubleshoot and resolve complex technical problems and incidents.
  • Detailed technical knowledge of Microsoft SCCM Current Branch and subsequent release versions gained in a hands-on technical support role.
  • Experience of Windows 10 deployment and support of managed desktop environments with SCCM, alongside experience of managing Windows Server 2012/2016, Azure and O365 environments with SCCM and Intune.
  • Microsoft Certification, preferably including MCTS in SCCM
  • ITIL Certification and experience of working within the framework.

***** SC level security clearance is desirable, but not essential.

...and finally:

The focus on Clients, Teamwork and Foresight is in our DNA and we are looking for someone who shares and embodies these core values, leading by example.

We don't look for finished articles. We look for people who want to continue their career growth alongside NTT DATA 's.

To support your hard work and dedication, we will offer you the following:

  • A people focused business
  • Excellent opportunities to grow your career, including an online training platform with 3000+ courses, accessible from everywhere, to sharpen your skills.
  • A varied client base
  • …And much more!

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Service Line Manager

Chris Heath
Healthcare and Digital Workplace Solutions Lead

Location
Birmingham Business Park

“Upon joining the NTT DATA UK family, you will experience a culturally diverse organisation living our values of Clients First, Teamwork and Foresight as we partner with our customers every day.

At NTT DATA UK, we are proud to support and invest in our people. We offer a variety of rewarding career paths and opportunities to develop professionally - with access to cutting edge innovation.”

Fernando Apezteguia, CEO, NTT DATA UK

NTT DATA
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