User Researcher
Design, London
User Researcher
Design, London

Who we are:

Tangity is Part of NTT DATA Design Network, with studios across the globe. We work alongside our colleagues at NTT DATA, to bring together Strategy, Technology and Design. Our aim is to create purposeful products and services that have a positive impact on people and society. We do this by Humanizing Complexity. As a member of Tangity, you will be joining a growing, international, team of user experience experts helping to untangle the needs of NTTDATA and Tangity’s current and future clients.

What you'll be doing:

You will plan, design and carry out research activities with the people and customers who use the products and services of our clients. Your research will inform policy, services, products, content and design, among other client requirements.


You will be early in your career: providing evidence of the user research you have contributed to while also being open to learning from more experienced colleagues.


You must have experience working in a multi-disciplinary, agile team that include UX designers, product managers, technical architects and engineers, and business analysts. With 2+ years of experience as a user researcher, you will be expected to work independently of the team. Support from a more experienced user researcher will be available, as you continue to build your capabilities in research.


Your first assignment will be within a UK Government department where your research will provide insights to drive innovation and enhance a user centred approach to the design and development of new products and services.  Attaining security clearance is mandatory for this role and previous experience participating in user research studies in a UK Government department is desirable.


This is a full-time based in London UK. We currently work from home but the first assignment may require you to be available for on site interviews, although at this time this is not anticipated for the next 4 months.

As a User Researcher, you will:

  • Understand and have experience of basic qualitative and quantitative research methods
  • Align user research activities with wider plans to inform a product or proposition
  • Appreciate the diversity of users of government services and the need to make services (and your research activities) usable and accessible for everyone
  • Design, write and present research plans that outline study objectives and method, with the understanding that this work will be commented on by your more experienced colleagues before presenting to clients
  • Identify target recruits for studies, working closely with the client and team to organise the agreed candidates
  • Support - and progress to leading - primary research interviews, focus groups or workshops with users, subject matter experts and stakeholders
  • Participate in the analysis of findings from all methods of research, including quantitative data analysis, to generate meaningful insights and actionable recommendations
  • Collaborate with the client and team to review learning and complete analysis and synthesis
  • Contribute to the presentation of findings and any resulting recommendations so that anyone can understand and use the information  
  • Be an enthusiastic contributor to
  • engagements with different stakeholders on research findings 
  • workshops with stakeholders to identify and priotise their requirements
  • creative solution brainstorming and work sessions with client and team
  • a positive and psychologically safe culture in order to deliver the highest value for a client

What you'll need:

We’re looking for a person with:

  • 2+ years experience in user research, ideally in consultancy firms, research agencies, large research teams or organisations where research has been critical in facilitating data-driven business decisions
  • Proven ability to contribute to the design and execution of a research plan that delivered on the objectives
  • Excellent presentation skills
  • Excellent written and verbal English
  • A multi-disciplinary team-oriented personality and the ability to work well with a variety of people who come from different departments, disciplines and backgrounds

...and finally:

The focus on Clients, Teamwork and Foresight is in our DNA and we are looking for someone who shares and embodies these core values, leading by example.

We don't look for finished articles. We look for people who want to continue their career growth alongside NTT DATA’s.

To support your hard work and dedication, we will offer you the following:

A people focused business

Excellent opportunities to grow your career, including an online training platform with 3000+ courses, accessible from everywhere, to sharpen your skills.

A varied client base

…And much more!

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Service Line Manager

Joe Trainor
Head of Design

2 Royal Exchange

“Upon joining the NTT DATA UK family, you will experience a culturally diverse organisation living our values of Clients First, Teamwork and Foresight as we partner with our customers every day.

At NTT DATA UK, we are proud to support and invest in our people. We offer a variety of rewarding career paths and opportunities to develop professionally - with access to cutting edge innovation.”

Simon Williams, CEO, NTT DATA UK

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