SC Cleared Senior User Researcher
Design, London
SC Cleared Senior User Researcher
Design, London

Who we are:

NTT DATA is a trusted global innovator, employing over 100,000 people in over 50 countries around the world. Despite our scale, we think and act like a start-up, approaching every challenge with creativity and precision. Our services range from consulting and systems design & development to outsourcing, and we serve a broad range of sectors, with particular strength in the UK in telco and media, financial services, manufacturing and the public sector. Headquartered in Tokyo, we bring a slice of our Japanese heritage to our work in the UK. We care about long-term relationships over short-term gains. We focus on the whole over the individual. We aspire to improve society through the ingenious use of Design & Technology.


At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA, our clients and for the people who work here.


Tangity, is Part of NTT DATA Design Network, with studios across the globe. We work alongside our colleagues at NTT DATA, to bring together Strategy, Technology and Design. Our aim is to create purposeful products and services that have a positive impact on people and society. We do this by Humanizing Complexity.

What you'll be doing:

You will plan, design and carry out research activities with the people and customers who use the products and services of our clients. Your research will inform policy, services, products, content and design, among other client requirements.


As a result of the insights and learning you will contribute, you must be experienced working in multi-disciplinary, agile teams that include UX designers, product managers, technical architects and engineers, and business analysts, along with a demonstrated track record of educating and influencing through your research the decisions of important stakeholders.


Your first assignment will be within a UK Government department where your research will provide insights to drive innovation and enhance a user centred approach to the design and development of new products and services.  A security clearance is mandatory for this role and previous experience leading user research in a UK Government department is preferable.


This is a full-time position based in London UK. We currently work from home but the first assignment may require you to be available for on site interviews, although at this time this is not anticipated for the next 4 months.


Build user-centred practices in teams, emphasising the diversity of users

Align user research activities with wider plans to inform a product or proposition

Supervise and develop other user researchers to assure and improve research practice

Understand the diversity of users of government services and the need to make services (and research activities) usable and accessible for everyone

Identify research needs and select the most appropriate research methods from ethnographies to surveys

Design, write and present research plans that outline study objectives and method

Identify target recruits for studies, working closely with the client and team to obtain the appropriate candidates

Lead primary research interview, focus groups or workshops with users, subject matter experts and stakeholders

Analyse findings from all methods of research, including quantitative data analysis, to generate meaningful insights and actionable recommendations

Collaborate with the client and team to review learning and complete analysis and synthesis

Present findings and any resulting recommendations or strategy in a clear, visual manner - drawing on the design expertise of the team - so that anyone can understand and use the information  

Contribute to

engagement with different stakeholders on research findings 

workshops with stakeholders to identify and priotise their requirements

creative solution brainstorming and work sessions with client and team

a positive and psychologically safe culture in order to delivery the highest value for a client

What you'll need:

Recent experience with a UK government role or project applying user centred and agile practices

4+ years experience in user research, ideally in consultancy firms, research agencies, large research teams or organisations where research has been critical in facilitating data-driven business decisions

Proven ability to design and execute an effective research plan that delivered on the objectives

Excellent presentation skills, meaning you can deliver actionable insights and make clear recommendations while taking into account the interests and existing knowledge of your audience

Excellent written and verbal English

A multi-disciplinary team-oriented personality and the ability to work well with a variety of people who come from different departments, disciplines and backgrounds

...and finally:

The focus on Clients, Teamwork and Foresight is in our DNA and we are looking for someone who shares and embodies these core values, leading by example.

We don't look for finished articles. We look for people who want to continue their career growth alongside NTT DATA’s.

To support your hard work and dedication, we will offer you the following:

A people focused business

Excellent opportunities to grow your career, including an online training platform with 3000+ courses, accessible from everywhere, to sharpen your skills.

A varied client base

…And much more!

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Service Line Manager

Joe Trainor
Head of Design

2 Royal Exchange

“Upon joining the NTT DATA UK family, you will experience a culturally diverse organisation living our values of Clients First, Teamwork and Foresight as we partner with our customers every day.

At NTT DATA UK, we are proud to support and invest in our people. We offer a variety of rewarding career paths and opportunities to develop professionally - with access to cutting edge innovation.”

Simon Williams, CEO, NTT DATA UK

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