Senior Communications Manager
Marketing, London
Senior Communications Manager
Marketing, London

NTT DATA is one of the top ten global IT services providers, headquartered in Tokyo, with business operations in over 40 countries. We do amazing things for our clients and they love working with us. As a professional services firm our client stories, knowledge and know-how are important assets that enable us to meet and exceed clients expectations with our delivery excellence. We want to ensure that all UK colleagues have a good understanding of the UK business and its capabilities at their finger-tips, and the Internal Communications Manager will be the champion to make this happen.

About you:

  • Resourceful, pragmatic with a proven ability to get things done.
  • Hands on.
  • A journalist’s instinct for what constitutes a good story, and the ability to capture the story in prose.
  • Ideally you will have experience of working in a professional services organisation.
  • Excellent people skills, with an ability to work with a wide range of stakeholders across all levels of the business.
  • Ideally, experience of working with and getting the most from third party agencies.
  • Able to work within an ambiguous, fast-moving environment while driving towards clarity and solutions.
  • Strong oral communication skills, with an excellent command of English.
  • Strong presentation and speech writing skills (including PowerPoint presentations).
  • Strong copy-writing skills (ideally you either have written blogs, articles and speeches).
  • Familiarity with knowledge management tools (e.g. Intranets, Internal Comms platforms, Sharepoint etc).
  • Strong knowledge of internal communications, concepts tools and techniques.
  • Undergraduate marketing degree or equivalent combination of education and work experience.
  • Ideally, CIPR diploma.
  • Visibly demonstrate the NTT DATA values: Clients First, Teamwork and Foresight.

What to expect:

The role of the Communication Manager / Senior Manager is to be responsible for the development and delivery of the internal communications strategy, driving best in class employee engagement and experience.

Strategy

  • Continue to develop and execute the company wide Internal Communications strategy
  • Understand, segment and engage with main profiles of our internal audiences and create communication strategies that will engage those audiences
  • Make improvements based on measurable objectives for raising awareness and strengthening employee engagement
  • Work across the team to deliver visibility of our leadership team and key individuals to help share our vision and purpose and inspire our people.

Content

  • Excellent written and oral communications skills and an ability to translate important messages into effective, persuasive content.
  • Write all company-wide messages, announcements, speeches, briefings and features using creative, authentic language, that help to make our story engaging, interesting and meaningful for our people.
  • Create a broad network of content owners, influencers and senior leaders across the business to support the delivery of the strategic internal communications plan.
  • Be the editorial champion for all executive comms ensuring that the highest level of standards are maintained.

Implementation

  • To drive the effective and cost-efficient execution of the internal relations and communication plan
  • Using marketing tools such as Pardot to execute comms activities
  • Own and drive all internal communication platforms and channels - direct mail, video, intranet, MS teams, town halls and more.
  • Work and liaise with senior management, including CEO, COO and HR department
  • Use in-house and external third parties for creation of content
  • Collaborate with colleagues throughout the organisation including global colleagues to learn from, contribute to and to drive internal communication and knowledge sharing best practices.

Continuous Improvement

  • Test and validate new approaches to communication with employees/stakeholders
  • Using data, measurement, and analytics to inform content decisions and refine plans

What's important?:

The focus on Clients, Teamwork and Foresight is in our DNA and we are looking for someone who shares and embodies these core values, leading by example.

We don't look for finished articles. We look for people who want to continue their career growth alongside NTT DATA’s.

To support your hard work and dedication, we will offer you the following:

A people focused business

Excellent opportunities to grow your career, including an online training platform with 3000+ courses, accessible from everywhere, to sharpen your skills.

A varied client base

…And much more!

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Service Line Manager

Kapil Ghetia
Senior Director - Marketing and Communications

Kapil is responsible for all aspects of marketing from strategy, brand management, marketing & communications, digital & social and public relations.

Location
2 Royal Exchange

“Upon joining the NTT DATA UK family, you will experience a culturally diverse organisation living our values of Clients First, Teamwork and Foresight as we partner with our customers every day.

At NTT DATA UK, we are proud to support and invest in our people. We offer a variety of rewarding career paths and opportunities to develop professionally - with access to cutting edge innovation.”

Simon Williams, CEO, NTT DATA UK

NTT DATA
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