Role Title:

EUC Engineer

You will be joining this rapidly growing service line responsible for all EUC and Managed Service contracts to all of our customers across all sectors. We cover Service Operations and service desk, AMO, Cloud technology and legacy ITO. We align with ITIL and are agnostic across our delivery capability in relation to core IT, Cloud, service desk, EUC tools and technologies.  

We are passionate about delivery and live the NTT DATA values in parallel with a healthy work / life balance and a great team spirit.

About you:

You will be responsible for providing first class customer service in alignment with technical skills to fulfil as many first time fixes as possible for our clients. Being proactive in nature, you will look at highlighting to senior colleagues where improvements can be made and or potential issues and their related resolutions.

Utilising the experience you will receive though your day to day activities, you will look to show and develop your skills and adapt to emerging technologies used within the EUC estate.

As a people person, you’ll use core customer service skills and ability to communicate confidently to articulate issues and resolutions to all different layers of stakeholders within the clients you will be supporting.

Your attention to detail will maintain the high standards set around the documentation that is created and maintained by the team.

Wanting to progress your career will be a primary motivation for you which NTT DATA will work with you to achieve your aspirations.

What to expect:

The role expects you to work on your own and as part of the greater team to deliver a successful and always improving service our customer.

You will be responsible for:

• Driving high levels of customer service and satisfaction.
• Manage Incidents and Service Requests assigned via the Service Desk toolset, ensuring SLA and KPI compliance.
• Manage EUC stock levels and provide weekly reports to senior engineers.
• Provide remote and hands-on support for end user computing software and devices.
• Ensure excellent verbal and written communications are applied at all times.
• Build, install, troubleshoot and repair Windows 7/10 OS related issues and mobile devices (iOS\Android).
• Assisting with all new Starters and Leaver accounts
• Ensure appropriate and up-to-date documentation is maintained at all times

What's important?:

The focus on Clients, Teamwork and Foresight is in our DNA and we are looking for someone who shares and embodies these core values, leading by example.

We don't look for finished articles. We look for people who want to continue their career growth alongside NTT DATA 's.

To support your hard work and dedication, we will offer you the following:

• A people focused business
• Excellent opportunities to grow your career, including an online training platform with 3000+ courses, accessible from everywhere, to sharpen your skills.
• A varied client base
• …And much more!

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