Senior O365/Messaging Engineer
Technical Support, West Midlands
Senior O365/Messaging Engineer
Technical Support, West Midlands

Role Title:

Senior O365/Messaging Engineer

You will be joining this rapidly growing service line responsible for all Cloud and Managed Service contracts to all of our customers across all sectors. We cover Service Operations and service desk, AMO, Cloud technology, End User Compute and legacy ITO. We align with ITIL and are agnostic across our delivery capability in relation to core IT, Cloud, service desk, EUC tools and technologies.  

We are passionate about delivery and live the NTT DATA values in parallel with a healthy work / life balance and a great team spirit.

About you:

You should be self-motivated, experienced individual, used to working in a fast paced, dynamic environment with a can-do attitude within the Office 365 messaging arena. You will possess a strong work ethic and desire to perform. Individual needs to be enthusiastic and have a high level of technical knowledge with experience across IT Infrastructure.

‚ÄčThis role will be a lead position, threfore you will be expected to lead by example, mentoring junior team members and helping them grow and develop.

The team provides BAU operational support and project delivery across all O365 Messaging & SharePoint towers to multiple Public and Private Sector customers.

In-depth technical understanding of the Enterprise E3/E5 product offering including Exchange, SharePoint, OneDrive for Business and Teams, and awareness and configuration knowledge of Security and Compliance Centre in O365 Admin Portal, also with the ability to create and develop PowerShell scripts.


What to expect:

This role will work closely with customers to assist them in both BAU support and the delivery of new projects. 

Responsibilities will include:

  • To provide BAU operational support across customer O365 and Exchange platforms, including health checks and reporting.
  • Infrastructure design and implementation to migrate legacy platforms to O365 for customer environments. Configuration of tools and enhancements/features of new product suites and services, supporting and resolving customer deployment issues.
  • Support project delivery teams throughout the lifecycle of projects, using your experience and lessons learnt from previous O365 implementations.
  • Development of O365 roadmaps, customer proposals and impact assessments for the delivery of further O365 solutions.
  • SC level security clearance is desirable, but not essential.  The role will require SC clearance to be obtained, therefore candidates must be eligible.

What's important?:

The focus on Clients, Teamwork and Foresight is in our DNA and we are looking for someone who shares and embodies these core values, leading by example.

We don't look for finished articles. We look for people who want to continue their career growth alongside NTT DATA 's.

To support your hard work and dedication, we will offer you the following:

A people focused business

Excellent opportunities to grow your career, including an online training platform with 3000+ courses, accessible from everywhere, to sharpen your skills.

A varied client base

…And much more!

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Service Line Manager

Stuart Reardon
Managed Services Operations Director

I am the Operations Director for NTTDATA managed services responsible for ensuring the smooth internal running of the service line. This spans everything people and process as well as commercial, financial and governance. I am a qualified engineer, and experienced programme manager with an SAP technology background that moved into this role in 2016. This shows the opportunity NTTDATA enables should anyone join our business.

Birmingham Business Park

“Upon joining the NTT DATA UK family, you will experience a culturally diverse organisation living our values of Clients First, Teamwork and Foresight as we partner with our customers every day.

At NTT DATA UK, we are proud to support and invest in our people. We offer a variety of rewarding career paths and opportunities to develop professionally - with access to cutting edge innovation.”

Simon Williams, CEO, NTT DATA UK

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