Technical Team Lead
Technical Support, West Midlands
Technical Team Lead
Technical Support, West Midlands

You will be joining this rapidly growing service line responsible for all Managed Service contracts to all of our customer across all sectors. We cover Service Operations and service desk, AMO, Cloud technology, End User Compute and legacy ITO. We align with ITIL and are agnostic across our delivery capability in relation to core IT, cloud, service desk, EUC tools and technologies.  

We are passionate about delivery and live the NTT DATA values in parallel with a healthy work / life balance and a great team spirit.

About you:

You will be a self-motivated Technical Team Lead, with a track record of working with a datacentre technology stack and an appreciation of technical support and operations. Experience of working in a fast paced, dynamic environment with a can-do attitude and able to balance workloads and demand across multiple customers and projects. You will possess a strong work ethic and desire to perform, taking ownership and responsibility for team and individual performance.

The role will require experience of working in a large multi-client solution provider with a rapidly expanding customer base, leading by example at all times but especially during major incidents. Ready to provide out-of-hours escalation/support/leadership as required or on a rota basis.

You should be able to demonstrate the following:

  • Experience of leading an experienced technical team and carrying out management tasks.
  • Strong experience ofsupporting technical environments.
  • An excellent understanding and practical knowledge within a specific, or multiple technical subject areas, supported by vendor certification.
  • Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents within an ITIL environment
  • Ability to use Service Desk toosl to manage incidents/changes/problems tickets and carry out reporting activity.

What to expect:

This role is a technical escalation and team lead position that requires senior level knowledge on relevant technologies and/or operating systems (Eg. Network, Storage/Backup, Unix/Linux, Infrastructure, O365/Messaging, SharePoint).

The role is expected to provide technical leadership and guidance to the team and perform line and people management tasks, such as 1-1’s, appraisals, performance management and recruitment.

Responsibilities will include the following:

  • Acting as the primary technical escalation point for major incidents relating to the managed service delivery across customers.
  • Supporting the managed services team in the advanced troubleshooting of incidents within customer environments.
  • Managing incidents and problems appropriately within agreed service levels.
  • Perform technical root cause analysis on reoccurring incidents or major incidents.
  • Assist engagement with projects to ensure designs of technical solutions are in line with the requirements of the customer.

 

What's important?:

The focus on Clients, Teamwork and Foresight is in our DNA and we are looking for someone who shares and embodies these core values, leading by example.

We don't look for finished articles. We look for people who want to continue their career growth alongside NTT DATA 's.

To support your hard work and dedication, we will offer you the following:

  • A people focused business
  • Excellent opportunities to grow your career, including an online training platform with 3000+ courses, accessible from everywhere, to sharpen your skills.
  • A varied client base
  • …And much more!

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Service Line Manager

Stuart Reardon
Managed Services Operations Director

I am the Operations Director for NTTDATA managed services responsible for ensuring the smooth internal running of the service line. This spans everything people and process as well as commercial, financial and governance. I am a qualified engineer, and experienced programme manager with an SAP technology background that moved into this role in 2016. This shows the opportunity NTTDATA enables should anyone join our business.

Location
Birmingham Business Park

“Upon joining the NTT DATA UK family, you will experience a culturally diverse organisation living our values of Clients First, Teamwork and Foresight as we partner with our customers every day.

At NTT DATA UK, we are proud to support and invest in our people. We offer a variety of rewarding career paths and opportunities to develop professionally - with access to cutting edge innovation.”

Simon Williams, CEO, NTT DATA UK

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