Network Engineer
Technical Support, West Midlands
Network Engineer
Technical Support, West Midlands

You will be joining this rapidly growing service line responsible for all Managed Service contracts to all of our customer across all sectors. We cover Service Operations and service desk, AMO, Cloud technology, End User Compute and legacy ITO. We align with ITIL and are agnostic across our delivery capability in relation to core IT, cloud, service desk, EUC tools and technologies.  

We are passionate about delivery and live the NTT DATA values in parallel with a healthy work / life balance and a great team spirit.

About you:

As an experienced Network Engineer, you will have a technical knowledge of multi-vendor network technologies gained in previous hands-on technical support roles, coupled with a high-level of technical knowledge and experience of core networking technologies in enterprise-level deployments.

The role requires you to have the ability to troubleshoot complex, technical, multi-site and multi-discipline incidents and problems, alongside providing hands-on experience of firewall and security appliance configuration and management. Although not mandatory, an ITIL certification and experience of working within the framework would certainly be prefered.

What to expect:

This role is expected to provide BAU operational support across a wide range of customer network infrastructure, including health checks and reporting in parallel with managing incidents, problems, requests and changes in line with ITIL best practice and ensuring that SLA's are maintained. 

You will be responsible for:

  • Delivery of project-related tasks such as the installation of new network equipment 
  • Creation of network diagrams and documentation 
  • Ensure that customer environments adhere to established standards and frameworks, meeting any compliance requirements at all times. 
  • To input into the design and implementation of new network platforms, including the creation of associated documentation (HLD / LLD, support documentation etc.)

What's important?:

The focus on Clients, Teamwork and Foresight is in our DNA and we are looking for someone who shares and embodies these core values, leading by example.

We don't look for finished articles. We look for people who want to continue their career growth alongside NTT DATA 's.

To support your hard work and dedication, we will offer you the following:

  • A people focused business
  • Excellent opportunities to grow your career, including an online training platform with 3000+ courses, accessible from everywhere, to sharpen your skills.
  • A varied client base
  • …And much more!

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Service Line Manager

Stuart Reardon
Managed Services Operations Director

I am the Operations Director for NTTDATA managed services responsible for ensuring the smooth internal running of the service line. This spans everything people and process as well as commercial, financial and governance. I am a qualified engineer, and experienced programme manager with an SAP technology background that moved into this role in 2016. This shows the opportunity NTTDATA enables should anyone join our business.

Location
Birmingham Business Park

“Upon joining the NTT DATA UK family, you will experience a culturally diverse organisation living our values of Clients First, Teamwork and Foresight as we partner with our customers every day.

At NTT DATA UK, we are proud to support and invest in our people. We offer a variety of rewarding career paths and opportunities to develop professionally - with access to cutting edge innovation.”

Simon Williams, CEO, NTT DATA UK

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