Infrastructure Engineer
Technical Support, London
Infrastructure Engineer
Technical Support, London

You will be joining this rapidly growing service line responsible for all Managed Service contracts to all of our customer across all sectors. We cover Service Operations and service desk, AMO, Cloud technology, End User Compute and legacy ITO. We align with ITIL and are agnostic across our delivery capability in relation to core IT, cloud, service desk, EUC tools and technologies.  

We are passionate about delivery and live the NTT DATA values in parallel with a healthy work / life balance and a great team spirit.

About you:

As a seasoned Infrastructure Engineer, you will have a high level of technical knowledge and experience across IT Infrastructure at an enterprise level, coupled with the provision of BAU operational support and project delivery for customers across all infrastructure towers.

You will have experience of performing the role of a consultant, designing and implementing solutions to business requirements, with the ability to contribute to technical strategy, service development and provide innovation.

This role requires you to have detailed technical knowledge of Microsoft Server, Exchange, VMware, Citrix, VDI Unix/Linux and Public Cloud (Azure/AWS) and good knowledge of Enterprise Backup and Storage platforms gained in previous technical support roles.

You should hold current SC level security clearance or be willing and eligible to be put through the process.

What to expect:

This role will work closely with customers to assist them in both BAU support and the delivery of new infrastructure projects.

Responsibilities will include:

  • Acting as a technical escalation point for major incidents.
  • Proactive management of customer environments, identifying potential improvements to deliver increased stability, availability and performance.
  • Leading the design and implementation of new infrastructure platforms, including the creation of associated documentation (HLD/LLD, support documentation etc.).
  • Input into the development of infrastructure roadmaps, customer proposals, impact assessments and statements of work for the delivery of further solutions.

What's important?:

The focus on Clients, Teamwork and Foresight is in our DNA and we are looking for someone who shares and embodies these core values, leading by example.

We don't look for finished articles. We look for people who want to continue their career growth alongside NTT DATA's.

To support your hard work and dedication, we will offer you the following:

  • A people focused business
  • Excellent opportunities to grow your career, including an online training platform with 3000+ courses, accessible from everywhere, to sharpen your skills.
  • A varied client base
  • …And much more!

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Service Line Manager

Denzil Pudota
Head of Enterprise Solutions, Managed Services, and Cloud

Over 16 years of IT experience as an CA:Gen, Oracle PL/SQL Developer and as a highly accomplished Product Delivery Manager for the last 7 years delivering highly complex solutions in the public and private services domain.

Location
2 Royal Exchange

“Upon joining the NTT DATA UK family, you will experience a culturally diverse organisation living our values of Clients First, Teamwork and Foresight as we partner with our customers every day.

At NTT DATA UK, we are proud to support and invest in our people. We offer a variety of rewarding career paths and opportunities to develop professionally - with access to cutting edge innovation.”

Simon Williams, CEO, NTT DATA UK

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