The team you'll be working with:

We are seeking a Salesforce Delivery Manager to oversee the successful delivery of Salesforce projects and programs ensuring alignment with client needs and strategic objectives. You will report to the Head of Delivery and Governance within our practice. The ideal candidate will already be doing a similar role, will come with extensive expertise in Salesforce, a blend of technical ability, whilst demonstrating exceptional leadership, stakeholder management and delivery across global teams, a client centric and creative mindset in a dynamic and fast-paced environment

What you'll be doing:

• Provide leadership and management for client delivery projects
• Solid experience in managing Salesforce projects.
• Good understanding of core Salesforce functionalities.
• Knowledge of one or more Salesforce clouds.
• Project oversight, manage the planning, execution, and delivery of Salesforce solutions, ensuring projects meet client requirements and are delivered on time and within budget.
• Manages individual projects or smaller project portfolios.
• Leads project teams, including developers, administrators, and business analysts.  
• Ensures timely delivery of projects within budget and scope.  
• Focuses on tactical execution and operational efficiency.
• Team leadership, build and nurture high-performance teams, providing guidance and support throughout the project lifecycle.
• Client collaboration, working closely with clients to understand their needs, communicate project progress, and manage expectations.
• Risk management, identify potential risks in projects and implement proactive measures to mitigate them.
• Leading the overall delivery team to deliver the Salesforce solution which could be across multiple Clouds (i.e. Sales, Service, Marketing, Commerce, Revenue Cloud....)
• Lead effective agile/scrum teams to deliver high-quality Salesforce solutions
• Ensuring that the solution accurately reflects and meets the defined expectations of the business
• Identify and confirm risks/issues and appropriately manages and develops mitigating approaches
• Follow and understand new Salesforce product and capabilities resulting from product releases and acquisitions
• Manage the detailed level of effort estimates and translation to commercials for proposed solutions
• Coach and mentor team members
• Support in interviewing prospective candidates

What experience you'll bring:

• Extensive experience (typically 6+ years) across delivery within the Salesforce ecosystem
• A minimum of 3 years in managing medium to large-scale Salesforce projects or programs.
• Proven track record of collaborating and managing global teams
• Salesforce Expertise: Strong understanding of Salesforce platform capabilities, best practices, and implementation strategies.
• Management Skills: Proven ability to manage project and collaborate alongside cross-functional teams and manage diverse stakeholders effectively.
• Communication Skills: Excellent interpersonal skills to facilitate collaboration among team members and clients.
• Analytical Skills: Strong problem-solving abilities to address challenges that arise during project execution
• Tools and Process: Familiarity with commercial models, agile methodologies and project management principles.
• Salesforce certifications across the 360 are highly desirable.
• Ability to work collaboratively in a fast-paced, dynamic environment
• A proactive, innovative mindset with a passion for driving revenue growth and delivering client value

Who we are:

We’re a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.

Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.

For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK | NTT DATA

what we'll offer you:

We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.

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