The team you'll be working with:

We are looking for a skilled and motivated Murex Front Office Application Support Specialist to join our growing team. In this role, you will be responsible for providing expert-level support for Murex applications used in the Front Office environment, including real-time troubleshooting, incident management, and system optimization. You will act as a key point of escalation for complex issues, work closely with traders and business users, and help maintain the stability and performance of critical trading systems.

This role wil be a permanent position, 2-3 days a week at the client London office.

What you'll be doing:

• Advanced Application Support: Provide technical support for Murex Front Office applications, handling complex incidents and system issues that cannot be resolved by Level 1 or Level 2 teams. Ensure swift resolution with minimal impact on trading activities.
• Incident & Problem Management: Manage critical incidents and root cause analysis for recurring issues. Work closely with development, infrastructure, and business teams to ensure long-term solutions are implemented effectively.
• System Monitoring & Performance Tuning: Proactively monitor Murex applications and trading systems, identifying areas for performance improvement, and implementing optimizations to ensure high system availability and low latency.
• Release Management & Upgrades: Support and manage Murex software upgrades and patching processes, ensuring smooth deployment of new releases in collaboration with internal teams and external vendors.
• Root Cause Analysis & Technical Troubleshooting: Investigate and resolve complex system-level issues related to Murex functionality, including integrations with external systems, pricing, risk management, and trade lifecycle management.
• Collaboration with Business Users: Work closely with Front Office users (traders, risk managers, quants) to understand their needs, gather requirements, and provide support for trade booking, pricing, and risk-related queries.
• Documentation & Knowledge Sharing: Maintain detailed technical documentation for troubleshooting guides, known issues, resolutions, and process workflows. Contribute to internal knowledge sharing and provide training to junior team members.
• Stakeholder Reporting & Communication: Provide regular updates to senior management and business stakeholders on system performance, incidents, and the status of ongoing resolutions. Present clear and concise technical reports.
• On-Call Support: Participate in on-call support rotation to provide after-hours assistance for critical issues, ensuring minimal disruption to business activities.
• Continuous Improvement: Contribute to process improvements, system enhancements, and best practices that can drive operational efficiency and reliability within the Front Office trading environment.

What experience you'll bring:

• Experience: Minimum 4-6 years of experience in Murex application support, particularly in the Front Office domain (trading, pricing, risk management, P&L).
• Murex Knowledge: Strong hands-on experience with Murex Front Office modules and workflows, including trade capture, pricing, risk management, P&L, and market data integration.
• Technical Skills:
  • Advanced SQL skills for debugging, data analysis, and optimizing queries.
  • Experience with Unix/Linux environments and shell scripting for automation and issue resolution.
  • Familiarity with Java and scripting languages (Python, Perl) for troubleshooting and system maintenance.
  • Knowledge of Murex configuration tools, MX.3, MX Developer, and integration with external systems and APIs (e.g., FIX, market data providers).
• Incident & Problem Resolution: Strong problem-solving skills with a focus on root cause analysis, rapid incident resolution, and improving system stability.
• Communication Skills: Excellent communication skills, with the ability to effectively collaborate with both technical and non-technical stakeholders, including traders, quants, and business users.
• Trade Lifecycle Knowledge: Solid understanding of financial products and trading workflows, including the full trade lifecycle and risk management.
• Business-Facing Experience: Ability to understand business requirements and translate them into technical solutions while ensuring minimal disruption to Front Office operations.

Who we are:

We’re a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.

Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.

For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK | NTT DATA

what we'll offer you:

We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options. 

We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a Disability Confident Committed Employer - we want to see every candidate performing at their best throughout the job application and interview process, if you require any reasonable adjustments during the recruitment process, please let us know and we look forward to hearing from you. 

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