Dynamics 365 Support Developer
Technical Support, Birmingham
Dynamics 365 Support Developer
Technical Support, Birmingham

What you'll be doing:

Our requirement is for a Dynamics 365 Support Developer (particularly in Sales, Customer Service and Marketing) to join our team, assisting with the delivery of support services to existing clients. You will be part of our Service Operations Applications Support development team, supporting our service desk in resolving incidents which get escalated and working on change requests/problem tickets from new and existing clients across a range of industries.

  • Provide exceptional standards of support to all customers and support a variety of products, services and platforms.
  • Effective day-to-day management and resolution of incidents raised by customers, under Service Level Agreements, documented processes and procedures; and provision of technical expertise on assigned project/support activity. 
  • Working on processing change requests for existing clients and looking for opportunities to improve solutions where appropriate.  
  • Provide Support via telephone, e-mail and webchat.
  • Liaise with the Resolver Groups/Teams to ensure issues are resolved.
  • Implement workarounds to resolve incidents at source.
  • Develop and maintain knowledge and skills, ensuring you keep up-to-date with new processes and procedures
  • Plan and priorities work to ensure that deadlines and targets are met.
  • Contribute to the knowledge base.
  • Own and champion nominated processes and procedure.

What are the measures of success in this role?

  • High customer satisfaction results.
  • The ability to quickly and effectively resolve issues related to Dynamics 365 is crucial.
  • Continuous improvement in technical skills and knowledge
  • The ability to create clear and comprehensive documentation for issue resolutions and troubleshooting procedures.
  • Team Collaboration
  • Being Proactive and having the ability to anticipate and prevent potential issues before they impact clients.
  • Annual objectives - set personal goals to achieve annually.

What experience you'll bring:

​You will need strong experience with the following:

  • Microsoft Dynamics 365
  • C# Plugins
  • Javascript
  • Power Apps Portal
  • Azure Functions
  • Power Apps
  • Power Automate
  • Experience working with Microsoft Azure components.

In addition, you'll require:

  • A strong attention to detail and excellent troubleshooting/problem solving skills.
  • The ability to work independently and as part of a development or service desk team. 
  • Demonstrated ability to develop business relationships and communicate effectively with customers.
  • Solid troubleshooting skills.
  • Excellent communication skills.
  • Extensive understanding of Microsoft D365 CE, C#, JavaScript, Microsoft Power Automate, and Microsoft Power Platform. 

Working in a Shared Service environment you will require the ability to manage multiple clients on multiple different platforms at the same time, Communication, organization and prioritization skills are essential for the role.

The most challenging aspect of the role is navigating the intricate and customizable nature of Dynamics 365. The role will require extensive knowledge of D365 to manage the platform's complexity, address integration challenges with other systems, balance customization needs, and provide effective user support across varying skill levels. Staying current with updates, diagnosing and resolving problems, and managing client changes/enhancements challenges.

Who we are:

We’re a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.

Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.


For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK | NTT DATA

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Service Line Manager

Stuart Reardon
Managed Services Operations Director

I am the Operations Director for NTTDATA managed services responsible for ensuring the smooth internal running of the service line. This spans everything people and process as well as commercial, financial and governance. I am a qualified engineer, and experienced programme manager with an SAP technology background that moved into this role in 2016. This shows the opportunity NTTDATA enables should anyone join our business.


“Upon joining the NTT DATA UK family, you will experience a culturally diverse organisation living our values of Clients First, Teamwork and Foresight as we partner with our customers every day.

At NTT DATA UK, we are proud to support and invest in our people. We offer a variety of rewarding career paths and opportunities to develop professionally - with access to cutting edge innovation.”

Fernando Apezteguia, CEO, NTT DATA UK

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