Head of Business Enablement (IT and Facilities)
Information Technology, London
Head of Business Enablement (IT and Facilities)
Information Technology, London

The team you'll be working with:

The UK Head of Business Enablement supports Business strategy across both the IT and Facilities domain. The UK business operates with dependencies on European opcos and will in future work closely with sister opcos in the UK, integrating services and facilities in a complex organisational environment. This role will lead setting the UK strategy, ensuring alignment with the UK LT and sister opcos, and subsequently be accountable for delivering the strategy. The role is also accountable for delivering all aspects of our property portfolio and both the local IT service as well as managing the services provided to the UK by sister companies. The role will have oversight and accountability to the COO for all IT and Facilities services in the UK.

What you'll be doing:

  • Accountable and responsible for UK strategy for Facilities and IT
  • Accountable and responsible for all day to day IT and Facilities for the UK business
  • Managing the IT and Facilities teams, performance, mentoring and development
  • Ownership of locally provided Local End User Support team
  • Managing and delivering local and parent company driven IT improvement projects
  • E2E ownership of IT and Facilities processes, ensuring appropriate efficiency and diligence
  • Ownership of our property portfolio, ensuring a suitable and safe working environment for all our staff
  • Supporting all ISO standards, regulations, health and safety and energy efficiency requirements are met, and we pass accreditations and audits
  • Managing suppliers (3rd party, contractors and vendors) to ensure they meet their contractual commitments, and that these align to UK needs
  • Managing and optimising the core monthly, quarterly and annual and project budgets and actual incurred costs
  • Contribute to Business Continuity Planning (Corporate and local)
  • Developing and implementing plans to satisfy future demands


  • There will be some travel both in UK and Europe and also the other European Heads of IT
  • Regular engagement with parent company representatives and UK colleagues, including CISO, DPO and IT Security

What experience you'll bring:

  • Excellent management skills, and the ability to multi-task and rapidly prioritise activities
  • Commercial awareness and contract handling experience
  • A good knowledge of facilities management
  • Experience of planning and maintaining budgets
  • Resourceful, pragmatic with a proven ability to get things done.
  • Proven experience of being both strategic and the ability to be hands on 
  • Advanced ability to motivate and drive team performance
  • Proven experience of driving productivity and efficiency through operational excellence
  • Strong collaborative problem-solving skills
  • Able to advise and interact with all levels of management
  • Able to work within an ambiguous, fast-moving environment while driving towards clarity and solutions.
  • Works effectively with others, building productive, collaborative relationships across departments and with third parties
  • Visibly demonstrate the NTT DATA values

Who we are:

We’re a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.

Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.


For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK | NTT DATA

what we'll offer you:

We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.

You can find more information about NTT DATA UK & Ireland here: NTT DATA

We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a Disability Confident Committed Employer - we want to see every candidate performing at their best throughout the job application and interview process, if you require any reasonable adjustments during the recruitment process, please let us know and we look forward to hearing from you.

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Service Line Manager

Giles Crossley
Operations Director

Epworth House, London

“Upon joining the NTT DATA UK family, you will experience a culturally diverse organisation living our values of Clients First, Teamwork and Foresight as we partner with our customers every day.

At NTT DATA UK, we are proud to support and invest in our people. We offer a variety of rewarding career paths and opportunities to develop professionally - with access to cutting edge innovation.”

Fernando Apezteguia, CEO, NTT DATA UK

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