Back to Job SearchWho we are:
You'll be joining the 6th largest IT Service Provider, present in more than 50 countries. From our roots in Japan, NTT DATA's mission is to facilitate business change and technology transformation across many industries for a better future for our business, people and community. Some of the projects we have supported include the digitising of The Open golf tournament and applying Formula 1 technology to support medical staff at University Hospitals Leicester.
Everything we do is underpinned by our core values of 'Clients First', 'Teamwork' and 'Foresight' and we achieve these by putting people first.
We support and celebrate our differences and preferences, these are what makes us unique. Some of our initiatives, collectively known as “DO Diversity”, aim to create a space for us to learn and get involved in building a truly diverse environment. Our Culture & Ethnicity Network gives our colleagues a platform to share their various backgrounds; Our NINGEN programme allows the new generation of NTT DATA employees around the world to connect and shape the future of our organisation and the “City Gives Back” allows us to support our local community that has been affected by the COVID-19 pandemic...and much more!
What you'll be doing:
As an SC-cleared Salesforce Technical Support Engineer you'll use your knowledge of the Salesforce platform to support best-in-class functionality for customers, ensuring that what's developed maximises the potential of standard features, while ensuring customisation and bug fixes are completed in high-quality.
SC will be sponsored via our client.
Your responsibilities:
- Troubleshoot integration incidents and provide bug fixes with salesforce APIs, Apex, Visualforce and developer products. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved.
- Escalation point for the Salesforce Administrators (Level 2) team for technical issues
- Represent the Managed Service team during high priority incidents.
- Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the end user community.
- Resolve customer service issues and skilfully manage complex customer service problems.
- Manage customers' expectations and experience in a way that results in high customer satisfaction.
- Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.
- Assist with the design and delivery of product and other technical training.
- Review support cases for technical and troubleshooting accuracy.
- Define and describe technical best practices.
- Complete assigned project responsibilities, where and where required
- Meet the monthly goals on KPIs such as CSAT, Productivity and SLA’s.
- Provide out of hours cover for priority 1 incidents (this will based on a rota)
What you'll need:
- Degree or equivalent relevant experience required.
- Previous experience with Salesforce and its technologies.
- Salesforce.com Certified Administrator (ADM201 Certified)
- Salesforce.com Certified Advanced Administrator (ADM211 Certified)
- Salesforce.com Certified Developer (DEV401 Certified.)
- Advanced Salesforce configuration and administration skills
- Excellent written and verbal communication skills
- Solid understanding of Internet technologies: firewalls, web servers, web proxy servers, etc.
- Understanding of database concepts and data management (RDBMS) and SQL
- British citizenship
Skills Desired:
- Experience of reporting writing and dashboard creation on the Salesforce platform
- Lightning Experience - Lighting Web Components & Aura
- Modern Javascript
- Apex(Synchronous and Asynchronous)
- Integration - REST/SOAP/Bulk API
- Debugging/Troubleshooting Errors
- Visualforce
- Sites/Communities/Force.com
- SOQL/SOSL
- Deployment- Metadata API/ANT Migration tool/CLI
- Flows/Process Builder
- Authentication, SSO/Auth Provider
- Event driven architecture - Platform Events, Streaming API, Change data capture
- Field Service Lightning (FSL)
...and finally:
The focus on Clients, Teamwork and Foresight is in our DNA and we are looking for someone who shares and embodies these core values, leading by example. We don't look for finished articles. We look for people who want to continue their career growth alongside NTT DATA 's.
To support your hard work and dedication, we will offer you the following:
• A people focused business
• Excellent opportunities to grow your career, including an online training platform with 3000+ courses, accessible from everywhere, to sharpen your skills.
Closing Date:
30/06/2023Service Line Manager
Experienced Head Of Service Operations with a demonstrated history of working in the information technology and services industry. Skilled in BMC Remedy, Troubleshooting, Solution Architecture, Service Delivery, and Customer Service.
Location
“Upon joining the NTT DATA UK family, you will experience a culturally diverse organisation living our values of Clients First, Teamwork and Foresight as we partner with our customers every day.
At NTT DATA UK, we are proud to support and invest in our people. We offer a variety of rewarding career paths and opportunities to develop professionally - with access to cutting edge innovation.”
Fernando Apezteguia, CEO, NTT DATA UK
