Infrastructure/Cloud Engineer
Technical Consultancy, London
Infrastructure/Cloud Engineer
Technical Consultancy, London

Who we are:

You'll be joining the 6th largest IT Service Provider, present in more than 50 countries. From our roots in Japan, NTT DATA's mission is to facilitate business change and technology transformation across many industries for a better future for our business, people and community. Some of the projects we have supported include the digitising of The Open  golf tournament and applying Formula 1 technology to support medical staff at University Hospitals Leicester.

Everything we do is underpinned by our core values of 'Clients First', 'Teamwork' and 'Foresight' and we achieve these by putting people first.

We support and celebrate our differences and preferences, these are what makes us unique. Some of our initiatives, collectively known as “DO Diversity”, aim to create a space for us to learn and get involved in building a truly diverse environment. Our Culture & Ethnicity Network gives our colleagues a platform to share their various backgrounds; Our NINGEN programme allows the new generation of NTT DATA employees around the world to connect and shape the future of our organisation and the “City Gives Back” allows us to support our local community that has been affected by the COVID-19 pandemic...and much more!

What you'll be doing:

You should be self-motivated with a track record of working with a datacentre technology stack and an appreciation of technical support and operations.  You will have experience of infrastructure technologies gained in previous hands-on technical support roles.

The role requires you to have the ability to troubleshoot complex technical, multi-site and multi-discipline incidents and problems.

You should be able to demonstrate detailed technical knowledge of Microsoft Server, Virtualisation and Public Cloud (Azure) technologies gained in a hands-on technical support role.

Certification from major vendors (Microsoft, VMware etc.) at a minimum of associate level would be preferred.

As part of this role you will be required to undertake HM Government security clearance.

You should be able to demonstrate:

  • An understanding and practical knowledge of multiple technical subject areas, preferably supported by current multi-vendor certifications at an associate level.
  • Experience of several of the following technologies: Server Virtualisation (VMware, Hyper-V), Windows Server OS, Active Directory.
  • Knowledge of deploying infrastructure within a Public Cloud (Azure) and the use of scripting and automation toolsets such as Terraform, Jenkins etc. to deploy Infrastructure as Code.
  • Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents.
  • Experience working in a team-oriented, collaborative environment including virtual / remote working.
  • Experience of working within the ITIL framework.


What you'll need:

This role is expected to provide BAU operational support across a wide range of customer infrastructure, including health checks and reporting in parallel with managing incidents, problems, requests and changes in line with ITIL best practice and ensuring that SLA's are maintained. 


You will be responsible for:

  • Managing incidents and problems appropriately within agreed service levels.
  • Assist in performing technical root cause analysis on reoccurring incidents or major incidents.
  • Ensure that customer environments adhere to established standards and frameworks, meeting any compliance requirements at all times. 
  • Ensure technical documentation is completed and updated to professional standards.
  • Proactive management of customer environments, identifying potential improvements to deliver increased stability, availability and performance.
  • Contribute to delivering technical excellence across the wider Infrastructure team.
  • Delivery of project-related tasks such as the installation and configuration of new equipment.

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Service Line Manager

Stuart Reardon
Managed Services Operations Director

I am the Operations Director for NTTDATA managed services responsible for ensuring the smooth internal running of the service line. This spans everything people and process as well as commercial, financial and governance. I am a qualified engineer, and experienced programme manager with an SAP technology background that moved into this role in 2016. This shows the opportunity NTTDATA enables should anyone join our business.

2 Royal Exchange

“Upon joining the NTT DATA UK family, you will experience a culturally diverse organisation living our values of Clients First, Teamwork and Foresight as we partner with our customers every day.

At NTT DATA UK, we are proud to support and invest in our people. We offer a variety of rewarding career paths and opportunities to develop professionally - with access to cutting edge innovation.”

Fernando Apezteguia, CEO, NTT DATA UK

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