Managed Services - Head of Cloud and Infrastructure
Technical Consultancy, Birmingham
Managed Services - Head of Cloud and Infrastructure
Technical Consultancy, Birmingham

Who we are:

You'll be joining the 6th largest IT Service Provider, present in more than 50 countries. From our roots in Japan, NTT DATA's mission is to facilitate business change and technology transformation across many industries for a better future for our business, people and community. Some of the projects we have supported include the digitising of The Open  golf tournament and applying Formula 1 technology to support medical staff at University Hospitals Leicester.

Everything we do is underpinned by our core values of 'Clients First', 'Teamwork' and 'Foresight' and we achieve these by putting people first.

We support and celebrate our differences and preferences, these are what makes us unique. Some of our initiatives, collectively known as “DO Diversity”, aim to create a space for us to learn and get involved in building a truly diverse environment. Our Culture & Ethnicity Network gives our colleagues a platform to share their various backgrounds; Our NINGEN programme allows the new generation of NTT DATA employees around the world to connect and shape the future of our organisation and the “City Gives Back” allows us to support our local community that has been affected by the COVID-19 pandemic...and much more!

What you'll be doing:

The Head of Cloud and Infrastructure (Managed Services) is responsible for developing and leading our evolving Cloud and Infrastructure Managed Services Practice. The successful candidate will bring together our capabilities; defining the strategy, roadmap, service offerings and operations. They will also be responsible for oversight of promoting/selling and delivering these services, working on proposals, pro-active GTM engagement, resourcing and client engagement.

This is an excellent opportunity to bring together the existing strengths of our Infrastructure and Cloud Managed Services Team to ensure we are positioned for growth and the pro-active improvement of our existing delivery engagement and new business opportunities.

What to expect

As the Head of Cloud and Infrastructure, the role requires management of the growing practice; developing our strategy, service offerings, supplier/partner relationships, GTM engagement, recruitment and delivery of our services. The successful candidate will be expected to shape a set of compelling services and keep abreast of market trends and client demands to ensure these continue to evolve.

Responsibilities will include:

  • Development of Infrastructure, Networking and Cloud solutions in conjunction with our Cloud Practice, Business Units and Partners
  • Identification of new market trends, opportunities for growth and partnership, particularly in regard to developing:
    • Tooling and automation that will accelerate and standardise our operations and delivery
    • Appropriate shoring strategy, leveraging on, near and offshore capabilities (or partners)
    • Next generation and software-defined networking solutions
    • Hybrid infrastructure delivery and management
  • Working closely with our Client Partner and Sector teams to deliver professional, strategic, and solutions-oriented proposals to our clients, including statement of work development, estimating and high-level solution development. 
  • Work in conjunction with our Client Partner and Sector teams on a range of pre-sales activities (customer facing and internal) to help drive and win new business. 
  • Providing operational oversight to support delivery across client engagement, ensuring appropriate resourcing, best practice alignment and standard operating procedures are in place.
  • Lead technical discussions with senior executives that drive decisions and implementation. 
  • Work with our Client Partners, Service Delivery Teams and Clients to ensure on-going high standards of service to our clients
  • Provide mentoring and leadership to colleagues, sharing knowledge and experience through formal and informal knowledge management initiatives. 
  • Help identify skills gaps and recruit new team members
  • Manage the team to deliver against SLA’s and KPI’s and proactively manage vendors and 3rd parties
  • Development of end-to-end Managed Services solutions and pricing in conjunction with other Practice Leads

What you'll need:

·         Direct and matrix team management experience – including strategy, planning, motivation and coaching for team members

·         Excellent written and verbal communication skills

·         Ability to tailor the message to suit the audience; i.e. able to communicate with senior managers but also able to understand the detail at a technical level and communicate with technical resources

·         Good understanding of enterprise grade Infrastructure and Cloud architecture and how business applications work with infrastructure services

·         Experience working in an onshore-offshore model is mandatory

·         Prior experience of working in a multi-vendor environment is extremely desirable

·         Must be an excellent team player

·         Good documentation and presentation abilities are mandatory

·         Highly committed, motivated and self-starter – must be able to give himself/herself directions rather than waiting for a steer from above

·         Ability to work with a diverse group of technically experienced resources – must be able to demonstrate experience with managing conflicts and disagreements at the workplace

·         Understanding of Infrastructure, Networking and Cloud services and delivery practices, including but not limited to (ideally within a Managed Services supplier environment): 

o   Any of Azure, AWS, GCP platforms

o   Management and Monitoring Solutions

§  SCCM/SCOM/Satellite

§  PRTG/Nagios/OpsView

o   Windows/Linux/Unix Server technologies

o   Storage platforms

o   Networking technologies, SD-LAN/WAN

o   Virtualisation platforms

o   Enterprise backup, recovery and high availability

o   Software Licensing

o   Cyber Security best practice

o   SRE, Agile, Scrum

·         Experience in application of ITIL Process and IT Service Management best practice

·         3rd Party, Partner and Budget Management

...and finally:

The focus on Clients, Teamwork and Foresight is in our DNA and we are looking for someone who shares and embodies these core values, leading by example.

We don't look for finished articles. We look for people who want to continue their career growth alongside NTT DATA’s.

To support your hard work and dedication, we will offer you the following:

A people focused business

Excellent opportunities to grow your career, including an online training platform with 3000+ courses, accessible from everywhere, to sharpen your skills.

A varied client base

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Service Line Manager

Stuart Reardon
Managed Services Operations Director

I am the Operations Director for NTTDATA managed services responsible for ensuring the smooth internal running of the service line. This spans everything people and process as well as commercial, financial and governance. I am a qualified engineer, and experienced programme manager with an SAP technology background that moved into this role in 2016. This shows the opportunity NTTDATA enables should anyone join our business.

Location
Birmingham

“Upon joining the NTT DATA UK family, you will experience a culturally diverse organisation living our values of Clients First, Teamwork and Foresight as we partner with our customers every day.

At NTT DATA UK, we are proud to support and invest in our people. We offer a variety of rewarding career paths and opportunities to develop professionally - with access to cutting edge innovation.”

Fernando Apezteguia, CEO, NTT DATA UK

NTT DATA
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