Linux / UNIX Systems Engineer
Technical Consultancy,
Linux / UNIX Systems Engineer
Technical Consultancy,

Who we are:

You'll be joining the 6th largest IT Service Provider, present in more than 50 countries. From our roots in Japan, NTT DATA's mission is to facilitate business change and technology transformation across many industries for a better future for our business, people and community. Some of the projects we have supported include the digitising of The Open  golf tournament and applying Formula 1 technology to support medical staff at University Hospitals Leicester.

Everything we do is underpinned by our core values of 'Clients First', 'Teamwork' and 'Foresight' and we achieve these by putting people first.

We support and celebrate our differences and preferences, these are what makes us unique. Some of our initiatives, collectively known as “DO Diversity”, aim to create a space for us to learn and get involved in building a truly diverse environment. Our Culture & Ethnicity Network gives our colleagues a platform to share their various backgrounds; Our NINGEN programme allows the new generation of NTT DATA employees around the world to connect and shape the future of our organisation and the “City Gives Back” allows us to support our local community that has been affected by the COVID-19 pandemic...and much more!

What you'll be doing:

As an experienced Unix/Linux Engineer you will have a high level of technical knowledge of Unix/Linux operating systems at an enterprise level, coupled with experience of working in a team environment to deliver BAU services and support to the customer.

 

You should be self-motivated with a track record of working with a datacentre technology stack and an appreciation of technical support and operations. Experience of working in a fast paced, dynamic environment with a can-do attitude and able to balance workloads and demand across multiple customers and projects. You will possess a strong work ethic and desire to perform, taking ownership and responsibility for your individual performance.

 

The role will ideally require experience of working in a large multi-client solution provider with a rapidly expanding customer base, always leading by example especially during major incidents. Ready to provide out-of-hours support as required or on a rota basis.

 

You should be able to demonstrate:

  • Minimum 5 years’ hands on experience and detailed technical knowledge of supporting Unix/Linux operating system technologies gained in a hands-on technical support role.
  • Demonstrable and in-depth experience of administering several of the following: RHEL (all versions), HP-UX (including agile hardware addressing), Ubuntu, Solaris (all versions), CentOS (all versions), SLES Linux and Debian.
  • Demonstrable experience with LDAP/BIND/Ignite Administration.
  • Understanding of network services, storage, virtualisation, identity and access management within a *nix environment.
  • Able to create and develop shell scripts.
  • Knowledge of and experience in deploying and managing security and system patching, using tools such as Red Hat Satellite.
  • Experience of supporting middleware or applications running in a *nix environment would be beneficial.
  • Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents.
  • Excellent communication skills, both written and oral with strong presentation skills.
  • Ability to use a Service Desk tool to manage incidents/changes/problems tickets and carry out reporting activity.
  • Ability to work under pressure and to tight deadlines.
  • Ability to manage conflict/challenges within a working environment.
  • Professional IT certifications relating to Unix or Linux platforms.
  • Experience with container technologies an advantage.
  • Experience with DevOps processes and advantage.
  • Experience with Cloud platforms including Azure and AWS desirable.

What you'll need:

This is a "hands-on" engineering role that requires in-depth knowledge on relevant technologies and operating systems.

 

The role is expected to provide technical expertise and guidance within the team environment on a daily basis, ensuring that workflow a customer expectation is managed at all times.

 

You will be responsible for:

  • Supporting the managed services team in the advanced troubleshooting of incidents within customer environments.
  • Acting as technical resource for major incidents relating to Unix/Linux technologies.
  • Managing incidents and problems appropriately within agreed service levels.
  • Perform technical root cause analysis on reoccurring incidents or major incidents.
  • Assist engagement with projects to ensure delivery of technical solutions are in line with the requirements of the customer.
  • Ensure technical documentation is completed and updated to professional standards.
  • Identify Technical Problems and potential Service Improvements across customer environments.
  • Log calls with third party vendors and manage to resolution, or escalate when necessary.
  • Ensure correct configuration of all technical components and supported technologies within the technical tower.
  • Contribute to delivering technical excellence across the wider Infrastructure team
  • Identify, Contribute and work towards the technical and service goals defined by managed service leadership.

...and finally:

The focus on Clients, Teamwork and Foresight is in our DNA and we are looking for someone who shares and embodies these core values, leading by example.

We don't look for finished articles. We look for people who want to continue their career growth alongside NTT DATA’s.

To support your hard work and dedication, we will offer you the following:

A people focused business

Excellent opportunities to grow your career, including an online training platform with 3000+ courses, accessible from everywhere, to sharpen your skills.

A varied client base

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Service Line Manager

Stuart Reardon
Managed Services Operations Director

I am the Operations Director for NTTDATA managed services responsible for ensuring the smooth internal running of the service line. This spans everything people and process as well as commercial, financial and governance. I am a qualified engineer, and experienced programme manager with an SAP technology background that moved into this role in 2016. This shows the opportunity NTTDATA enables should anyone join our business.

Location
Birmingham Business Park

“Upon joining the NTT DATA UK family, you will experience a culturally diverse organisation living our values of Clients First, Teamwork and Foresight as we partner with our customers every day.

At NTT DATA UK, we are proud to support and invest in our people. We offer a variety of rewarding career paths and opportunities to develop professionally - with access to cutting edge innovation.”

Fernando Apezteguia, CEO, NTT DATA UK

NTT DATA
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