End User Desk Support Engineer
End User Desk Support Engineer

Who we are:

You will be joining this rapidly growing service line responsible for all Managed Service contracts to all of our customer across all sectors. We cover Service Operations and service desk, AMO, Cloud technology, End User Compute and legacy ITO. We align with ITIL and are agnostic across our delivery capability in relation to core IT, cloud, service desk, EUC tools and technologies.  

We are passionate about delivery and live the NTT DATA values in parallel with a healthy work / life balance and a great team spirit.

What you'll be doing:

  • Advises and assists users in solving problems related to hardware, software, networks and peripherals using available technology
  • User Management, new hire system setups, end user training when necessary
  • Analyzes basic business needs and recommends ways to optimize PC hardware resources in achieving business objectives Provide essential online security advice and support
  • Client Operating system management
  • Patch Distribution, Software and OS Updates on client laptops
  • Progression of larger scope EUC initiatives / programmes (eg Win7 to Win10 migration, Office365 implementation) Support of implementation and operation of AudioVisual systems within offices
  • Categorize and record reported queries and provide solutions
  • Maintain IT equipment storage rooms, computer rooms and working areas in a clean, tidy, organized, safe and professional manner
  • Monitors computer systems and network services Hardware and Software problem management Support problem identification
  • Escalate, if needed, unresolved problems to a higher level of support


What you'll need:

  • Advanced ability providing quality service and advanced customer service techniques to customers and manage their business needs.
  • Advanced troubleshooting skills and debugging
  • Advanced understanding of the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment.
  • Advanced knowledge of processes and resources required to perform analytical and technical tasks on EUC computer systems, with knowledge of Network/Server/Cloud based systems and IT security.
  • Ability to physically perform general office requirements. (eg lifting, moving equipment, installing equipment into Racks, work on cabling under desks/into floor boxes)
  • Must be able to perform essential responsibilities with / without reasonable accommodations. Able to lift up to 40 lbs.
  • Regularly required to bend, stoop, etc.
  • Good knowledge of Microsoft Windows OS ( 7, 8, 8.1, 10) - problem debugging, configuring and installing
  • Good knowledge of Microsoft Office Suite and Office 365 - operating, problem debugging, configuring and platform management Good knowledge of Microsoft Active Directory Users and Computers - operating
  • Good knowledge of Microsoft Exchange - mailbox, resources and groups management 
  • Good knowledge of MacBook and IOS
  • Automated software and OS deployment - image capturing, creation and maintaining Basic knowledge of Linux and Mac OS - configuring, installing and problem debugging
  • Good knowledge of Android and IOS - mailbox configuration, apps configuration, etc Good communication skills
  • Team player
  • Flexibility

Nice to have:

  • ITIL foundation certification
  • Good SCCM 2012 R2 - functionalities, installation, deployment and software package creation Good knowledge of Microsoft Server platforms 2012 R2, 2016
  • Domain Policies configuration, creation and implementation Power Shell Scripting
  • Good user and client management skills



...and finally:

The focus on Clients, Teamwork and Foresight is in our DNA and we are looking for someone who shares and embodies these core values, leading by example.

We don't look for finished articles. We look for people who want to continue their career growth alongside NTT DATA 's.

To support your hard work and dedication, we will offer you the following:

  • A people focused business
  • Excellent opportunities to grow your career, including an online training platform with 3000+ courses, accessible from everywhere, to sharpen your skills.
  • A varied client base
  • …And much more!

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Service Line Manager

Evelyn Healy
VP of HR

Evelyn is a business focused HR Leader with experience of working and leading HR teams to enable companies to scale growth or organisations going through significant business transformation. Excellent at partnering with C-Suite Executives and Senior leaders to develop and implement people strategies to drive business outcomes.

Birmingham Business Park

“Upon joining the NTT DATA UK family, you will experience a culturally diverse organisation living our values of Clients First, Teamwork and Foresight as we partner with our customers every day.

At NTT DATA UK, we are proud to support and invest in our people. We offer a variety of rewarding career paths and opportunities to develop professionally - with access to cutting edge innovation.”

Fernando Apezteguia, CEO, NTT DATA UK

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