Salesforce Administrator
Software Development, West Midlands
Salesforce Administrator
Software Development, West Midlands

Who we are:

You'll be joining the 6th largest IT Service Provider, present in more than 50 countries. From our roots in Japan, NTT DATA's mission is to facilitate business change and technology transformation across many industries for a better future for our business, people and community. Some of the projects we have supported include the digitising of The Open  golf tournament and applying Formula 1 technology to support medical staff at University Hospitals Leicester.

Everything we do is underpinned by our core values of 'Clients First', 'Teamwork' and 'Foresight' and we achieve these by putting people first.

We support and celebrate our differences and preferences, these are what makes us unique. Some of our initiatives, collectively known as “DO Diversity”, aim to create a space for us to learn and get involved in building a truly diverse environment. Our Culture & Ethnicity Network gives our colleagues a platform to share their various backgrounds; Our NINGEN programme allows the new generation of NTT DATA employees around the world to connect and shape the future of our organisation and the “City Gives Back” allows us to support our local community that has been affected by the COVID-19 pandemic...and much more!

What you'll be doing:

As a Salesforce Administrator you'll use your knowledge of the Salesforce platform to build best-in-class functionality for customers, ensuring that what's developed maximises the potential of standard features, while ensuring customisation is completed in a way which is "low-code" but high-quality.

  • Providing solutions advice & support on our Salesforce instance.
  • Capturing & mapping business requirements to technical requirements and implementing those solutions through a testing process.
  • Liaising closely with third party Salesforce vendors and the Salesforce Support team
  • Identifying areas of interest and concern and producing analysis to work with the affected businesses
  • Assisting in designing & implementing technical solutions to satisfy functional & non-functional requirements
  • Assisting with designing & implementing innovative solutions
  • Staying up to date with Salesforce releases and applications available from 3rd parties on the Salesforce AppExchange
  • Supporting the Salesforce support team with tickets
  • Managing Salesforce platform management tasks, such as app evaluations or profiles/org hierarchy.
  • Maintaining system security and integrity
  • Assisting in managing data feeds and other integrations

What you'll need:

  • Advanced Salesforce configuration and administration skills
  • A Salesforce Admin certification
  • Strong ability to capture business requirements
  • Experience of reporting writing and dashboard creation on the Salesforce platform
  • Excellent attention to detail
  • Strong organisational skills
  • Proven documentation skills
  • Strong customer service skills
  • Strong ability to communicate effectively at all levels both internally & externally
  • Experience of end-user training
  • Advanced skills in Microsoft Office

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Service Line Manager

Safina Begum
Head of Service Desk and Support

Experienced Head Of Service Operations with a demonstrated history of working in the information technology and services industry. Skilled in BMC Remedy, Troubleshooting, Solution Architecture, Service Delivery, and Customer Service.

Location
Birmingham Business Park

“Upon joining the NTT DATA UK family, you will experience a culturally diverse organisation living our values of Clients First, Teamwork and Foresight as we partner with our customers every day.

At NTT DATA UK, we are proud to support and invest in our people. We offer a variety of rewarding career paths and opportunities to develop professionally - with access to cutting edge innovation.”

Fernando Apezteguia, CEO, NTT DATA UK

NTT DATA
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