You'll be joining the 6th largest IT Service Provider, present in more than 50 countries. From our roots in Japan, NTT DATA's mission is to facilitate business change and technology transformation across many industries for a better future for our business, people and community. Some of the projects we have supported include the digitising of The Open golf tournament and applying Formula 1 technology to support medical staff at University Hospitals Leicester.
Everything we do is underpinned by our core values of 'Clients First', 'Teamwork' and 'Foresight' and we achieve these by putting people first.
We support and celebrate our differences and preferences, these are what makes us unique. Some of our initiatives, collectively known as “DO Diversity”, aim to create a space for us to learn and get involved in building a truly diverse environment. Our Culture & Ethnicity Network gives our colleagues a platform to share their various backgrounds; Our NINGEN programme allows the new generation of NTT DATA employees around the world to connect and shape the future of our organisation and the “City Gives Back” allows us to support our local community that has been affected by the COVID-19 pandemic...and much more!
You will have a good working knowledge of Apple iOS devices and supporting environments, M365 and stock management/coordination. You will also be comfortable with hands on physical work within the wider office to support the extended team.
You will have experience of working in a Service Desk / Desktop environment, and have excellent customer skills as well as VIP knowledge.
Be capable of managing your work time, be able to resolve queries following logical analysis, work as part of a team, have a ‘can-do’ attitude and complete calls / tasks by agreed deadlines.
The successful candidate will need an understanding of ITIL methodology, excellent administration and communication skills.
You will be a customer champion within NTT DATA.
This role is expected to provide desk side operational support for our client on site in Leicester, the primary role will be managing the Apple device roll out across various works streams, support of standard and VI, as well as Incidents, problems, requests and changes in line with ITIL best practice and ensuring that SLA's are maintained.
You will be responsible for:
The focus on Clients, Teamwork and Foresight is in our DNA and we are looking for someone who shares and embodies these core values, leading by example.
We don't look for finished articles. We look for people who want to continue their career growth alongside NTT DATA 's.
To support your hard work and dedication, we will offer you the following: