Service Now Consultant
Technical Support, West Midlands
Service Now Consultant
Technical Support, West Midlands

Who we are:

You'll be joining the 6th largest IT Service Provider, present in more than 50 countries. From our roots in Japan, NTT DATA's mission is to facilitate business change and technology transformation across many industries for a better future for our business, people and community. Some of the projects we have supported include the digitising of The Open  golf tournament and applying Formula 1 technology to support medical staff at University Hospitals Leicester.

Everything we do is underpinned by our core values of 'Clients First', 'Teamwork' and 'Foresight' and we achieve these by putting people first.

We support and celebrate our differences and preferences, these are what makes us unique. Some of our initiatives, collectively known as “DO Diversity”, aim to create a space for us to learn and get involved in building a truly diverse environment. Our Culture & Ethnicity Network gives our colleagues a platform to share their various backgrounds; Our NINGEN programme allows the new generation of NTT DATA employees around the world to connect and shape the future of our organisation and the “City Gives Back” allows us to support our local community that has been affected by the COVID-19 pandemic...and much more!

What you'll be doing:

We are currently recruiting for a ServiceNow Consultant who is comfortable working closely with the client to capture business requirements and assist with the implementation of ServiceNow and associated enhancements.  

This role would ideally suit someone who has at least two years working as a consultant on the ServiceNow platform and has now achieved a decent understanding of several products within ServiceNow. Typically, these would include some of the following areas: ITSM, ITOM, ITBM, Portal, Service Catalogue, Workflows, form configuration etc.

A good working knowledge of ITIL best practices would also be desirable. This role might also suit someone who is now working as a business analyst or developer and would like to move into a more customer focussed role. Good communication skills are necessary.

We can offer excellent remuneration, training and career progression. The recruit will have the opportunity to shape a new and growing ServiceNow practice in the UK.

Below are the main responsibilities expected. Additional responsibilities may be identified in future which will be commensurate with the role.

  • Work closely with the client and act as a Subject Matter Expert for ServiceNow, mainly in the core applications and base platform.
  • Understand existing business processes and solutions. Suggest and agree improvements to these.
  • Participate in and / or lead workshops
  • Work closely with Business Analysts to capture requirements
  • Work closely with the development team to ensure the client receives the correct solution
  • Maintain an excellent and engaging relationship with the client
  • Maintain and grow your knowledge of ServiceNow


What you'll need:

Below are the main competencies required. Additional competencies may be identified in future which will be commensurate with the role.

  • Excellent ServiceNow knowledge, in one or more of these areas: ITSM, ITBM, CSM, HRSD
  • Good understanding of ServiceNow platform administration
  • Ability to configure the ServiceNow platform to the needs of the customer
  • The ability to understand and write client and server side Javascript code on the ServiceNow platform
  • Ability to work with the client to demonstrate the abilities of ServiceNow
  • Familiarity with integrations (SOAP, WSDL, REST, LDAP, SSO, JDBC, etc)
  • Familiarity with ITIL methodology and procedures
  • Familiarity with Agile and Waterfall development methodologies
  • Able to follow, update, and create documentation
  • Strong Communication & Interpersonal skills
  • Fluency in English, ideally as a first language

Education & Qualifications

Multiple certifications in ServiceNow, e.g. CSA, CAD, ITSM, CSM, ITOM, etc.. Required

At least 2 years experience in a similar role Required

ITIL v4 Foundation Preferred

...and finally:

The focus on Clients, Teamwork and Foresight is in our DNA and we are looking for someone who shares and embodies these core values, leading by example.

To support your hard work and dedication, we will offer you the following:

  • A people focused business
  • Excellent opportunities to grow your career, including an online training platform with 3000+ courses, accessible from everywhere, to sharpen your skills.
  • A varied client base
  • …And much more!

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Service Line Manager

Stuart Reardon
Managed Services Operations Director

I am the Operations Director for NTTDATA managed services responsible for ensuring the smooth internal running of the service line. This spans everything people and process as well as commercial, financial and governance. I am a qualified engineer, and experienced programme manager with an SAP technology background that moved into this role in 2016. This shows the opportunity NTTDATA enables should anyone join our business.

Birmingham Business Park

“Upon joining the NTT DATA UK family, you will experience a culturally diverse organisation living our values of Clients First, Teamwork and Foresight as we partner with our customers every day.

At NTT DATA UK, we are proud to support and invest in our people. We offer a variety of rewarding career paths and opportunities to develop professionally - with access to cutting edge innovation.”

Simon Williams, CEO, NTT DATA UK

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