IT Support Technician
Glasgow
IT Support Technician
Glasgow

Who we are:

IT Support Technician

 

At NTT DATA we are exceptional together and we believe in growing by helping others grow, whether that be clients, partners, or employees.  

 

Our talented team leads by example. We provide all the support you need to achieve the career of your dreams, giving you the tools to become the best version of you. We are constantly evolving, by creating more opportunities within our organisation and looking to innovative projects that shape your future.  

 

We support each other to be who they want to be, work how they work best. This is how we bring innovation, and we build a better future for our people, our business and our society. 

 

We provide a safe environment in which all of us can be ourselves and reach our full potential.  This is a place where all individuals can be their true selves, be listened to and feel at home. Our success comes from our people, regardless of ethnicity, cultural background, gender, nationality, sexual orientation, or anything else that can be used to differentiate people because we are exceptional together. 

 

We understand you may not tick all the boxes of the requirements list, but if you are interested in this or any other opportunities within NTT DATA, do not think twice and apply! 

 

 

What you'll be doing:

 

  • Provide on call support
  • Ensure daily, weekly and monthly tasks are complete on schedule and according to IT process
  • Daily checks and ad hoc support request activities
  • Ensure business support processes are followed and documented
  • Ensure that all calls are logged and the system is kept up to date
  • Availability for on demand on-call service during Christmas and New Year's period

What you'll need:

  • Experience working on IT integration and/or middleware support services
  • Good interpersonal and communication skills
  • Able to demonstrate problem solving skills.
  • Multi-task, flexibility and fast learning
  • SQL skills to query Oracle and Microsoft SQL DBs
  • Microsoft SQL Server Integration Services (SSIS)
  • Batch technology awareness
  • File transfer protocols
  • UNIX support commands
  • Wintel support commands
  • Microsoft Excel (advanced)

...and finally:

Our employees' safety is priority, so currently you will be working from the comfort of your own home most of the time. In the future when we can spend more time in the office we are based in Central Glasgow where you can enjoy the vibrancy of this great cultural hub!

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Service Line Manager

Eduardo Fernandez
Energy & Utilities Director

I am a highly motivated and experienced Director with 15+ years of demonstrated international history working in the information technology and services industry who thrives on building teams, developing relationships at all stakeholder levels and challenging where appropriate to deliver quality outcomes. Experienced in Digital Transformation focusing on switching the IT function to become a business partner aimed to impact business goals and results. Throughout my career I have spent considerable amounts of time working with global teams and as such I have gained an appreciation of how to strategically plan and successfully execute while respecting both global and regional priorities, culture and vision. I strongly believe that organisations should embrace technological disruption to gain competitive advantage. Please feel free to reach out, happy to help if I can.

Location
Glasgow City Centre

“Upon joining the NTT DATA UK family, you will experience a culturally diverse organisation living our values of Clients First, Teamwork and Foresight as we partner with our customers every day.

At NTT DATA UK, we are proud to support and invest in our people. We offer a variety of rewarding career paths and opportunities to develop professionally - with access to cutting edge innovation.”

Fernando Apezteguia, CEO, NTT DATA UK

NTT DATA
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