Infrastructure Engineer
Technical Support, West Midlands
Infrastructure Engineer
Technical Support, West Midlands

Role Title:

Infrastructure Engineer

You will be joining this rapidly growing service line responsible for all Managed Service contracts to all of our customer across all sectors. We cover Service Operations and service desk, AMO, Cloud technology, End User Compute and legacy ITO. We align with ITIL and are agnostic across our delivery capability in relation to core IT, cloud, service desk, EUC tools and technologies.  

We are passionate about delivery and live the NTT DATA values in parallel with a healthy work / life balance and a great team spirit.

About you:

As a seasoned Infrastructure Engineer, you will have a high level of technical knowledge and experience across IT Infrastructure at an enterprise level, coupled with the provision of BAU operational support and project delivery for customers across all infrastructure towers.

You will have experience of performing the role of a consultant, designing and implementing solutions to business requirements, with the ability to contribute to technical strategy, service development and provide innovation.

This role requires you to have detailed technical knowledge of Microsoft Server, Exchange, VMware, Citrix, VDI Unix/Linux and Public Cloud (Azure/AWS) and good knowledge of Enterprise Backup and Storage platforms gained in previous technical support roles.

You should hold current SC level security clearance or be willing and eligible to be put through the process.

What to expect:

This role will work closely with customers to assist them in both BAU support and the delivery of new infrastructure projects.

Responsibilities will include:

Supporting the managed services team in the advanced troubleshooting of incidents within customer environments.

Managing incidents and problems appropriately within agreed service levels.

Perform technical root cause analysis on reoccurring incidents or major incidents.

Assist engagement with projects to ensure designs of technical solutions are in line with the requirements of the customer. 

Ensure technical documentation is completed and updated to professional standards.

Proactive management of customer environments, identifying potential improvements to deliver increased stability, availability and performance.

Input into the development of infrastructure roadmaps, customer proposals, impact assessments and statements of work for the delivery of further solutions.

Contribute to delivering technical excellence across the wider Infrastructure team.

What's important?:

The focus on Clients, Teamwork and Foresight is in our DNA and we are looking for someone who shares and embodies these core values, leading by example.

We don't look for finished articles. We look for people who want to continue their career growth alongside NTT DATA's.

To support your hard work and dedication, we will offer you the following:

A people focused business

Excellent opportunities to grow your career, including an online training platform with 3000+ courses, accessible from everywhere, to sharpen your skills.

A varied client base

…And much more!

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Service Line Manager

Stuart Reardon
Managed Services Operations Director

I am the Operations Director for NTTDATA managed services responsible for ensuring the smooth internal running of the service line. This spans everything people and process as well as commercial, financial and governance. I am a qualified engineer, and experienced programme manager with an SAP technology background that moved into this role in 2016. This shows the opportunity NTTDATA enables should anyone join our business.

Location
Birmingham Business Park

“Upon joining the NTT DATA UK family, you will experience a culturally diverse organisation living our values of Clients First, Teamwork and Foresight as we partner with our customers every day.

At NTT DATA UK, we are proud to support and invest in our people. We offer a variety of rewarding career paths and opportunities to develop professionally - with access to cutting edge innovation.”

Simon Williams, CEO, NTT DATA UK

NTT DATA
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