Insurance Business Analyst
Business Consultancy, London
Insurance Business Analyst
Business Consultancy, London

NTT DATA is looking for Business Analysts with experience of the General Insurance industry to join our team working with one of our major Insurance partners to design and deliver business transformation projects. After a period of training on the products and tools you will be part of the team undertaking project implementations and development of the core product suite. We are passionate about delivery and live the NTT DATA values in parallel with a healthy work/ life balance and a great team spirit.

About you:

You will be responsible for all aspects of business analysis from eliciting business requirements through to supporting benefit realisation.


You will have knowledge and experience of Policy or Claims in Commercial and General Insurance, preferably including Motor and/ or Household lines of business.


Experience of working with customers, which could include policyholders or claimants, or end users in a project or training capacity.


You’ll be a logical thinker, self-organised, with excellent written and verbal communication skills, including previous experience of using MS Office tools. Ideally with experience of working in Agile teams and creation of User Stories.

What to expect:

After training on the product suite, tools and business analysis methods used, you will be assigned as a Business Analyst within one of our partner’s project implementation teams, which could coincide with the initial Discovery or during the equally critical latter stages of a project to ensure it is successfully implemented.


You will be responsible for:

  • Working on the design and development of business requirements from existing customers, new prospects or internal R&D projects for our partner
  • During a project lifecycle you could be involved with raising and maintaining requirements via user stories, mapping customer journeys, product configuration or preparing/ reviewing user acceptance test scripts
  • Maintaining Requirement Traceability matrices 
  • Working collaboratively with multiple project teams and supporting technical and other colleagues, which may include assisting with configuration, data preparation for testing and R&D environments, as well as actively supporting testing, documentation, customer demos and recording of functionality.
  • Work with your colleagues to continually assess and implement best practices
  • In addition to working alongside our partner you will remain engaged in NTT DATA’s Business Analyst practice to keep abreast of both technology and wider Insurance market developments
  • Act as a champion/ conduit for the partnership

What's important?:

  • Experience of working as a business analyst on change programs and the ability to demonstrate core consulting values
  • Working collaboratively with clients and delivery teams to deliver a first class service
  • Experience and understanding of end to end system integration deliveries 
  • A sound approach to problem solving and adapt rapidly to changing situations as well as customer’s ways of working
  • Knowledge of the change control process and the ability to analyse change to minimise impact on requirements and implementation
  • Ability to simply and clearly communicate information in conversation, documentation and presentations
  • Confidence to suggest decisions and improvements to expedite or de-risk fast-moving project deliveries


Together with our Insurance partner we aim to build a strong professional community where each individual can mentor others and be mentored, and to grow professionally through training and support to reach their career goals. The focus on clients, teamwork and foresight are our DNA and we are looking for someone who shares and embodies these core values, leading by example.


To support your hard work and dedication, we will offer you the following:

  • An online training platform with 3000+ courses, accessible from everywhere, to sharpen your skills
  • A vibrant community of likeminded professionals to learn from and share knowledge and best practices

…And much more!

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Service Line Manager

Robert Harris
Head of Engineering

Highly experienced applications delivery professional with a track record of delivering high quality solutions for customers above expectations and on-budget. Strong focus on architecture, engineering lifecycle and team development; with a sharp commercial acumen and a clear understanding of the business value of IT and future directions of the industry. Combines a deep appreciation of software engineering and technology with practical experience in applying architecture to strategic transformation.

2 Royal Exchange

“Upon joining the NTT DATA UK family, you will experience a culturally diverse organisation living our values of Clients First, Teamwork and Foresight as we partner with our customers every day.

At NTT DATA UK, we are proud to support and invest in our people. We offer a variety of rewarding career paths and opportunities to develop professionally - with access to cutting edge innovation.”

Simon Williams, CEO, NTT DATA UK

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