Application Support Manager
Technical Support, University Hospitals Leicester
Application Support Manager
Technical Support, University Hospitals Leicester

You will be joining this rapidly growing service line responsible for all Managed Service contracts to all of our customer across all sectors. We cover Service Operations and service desk, AMO, Cloud technology, End User Compute and legacy ITO. We align with ITIL and are agnostic across our delivery capability in relation to core IT, cloud, service desk, EUC tools and technologies.  

We are passionate about delivery and live the NTT DATA values in parallel with a healthy work / life balance and a great team spirit.

About you:

As Applications Support Manager, you'll manage a groups of support analysts responsible for supporting  business-critical systems that are vital to our healthcare client in an ITIL-aligned environment. You will have a broad knowledge of healthcare specific applications or other industry specific applications gained in previous management role.  

You'll have experience of managing a team of application support analysts, working in a globally dispersed support model. You will understand the importance of teamwork, and uniting your team and colleagues around a common goal.

You will have experience of working in a globally dispersed support team, understanding the importance of teamwork and uniting with your colleagues around a common goal.

You will ideally hold an ITIL qualification in service operations, and  have relevant experience of working in an  ITIL aligned working environments. With this expertise, you'll feel confident taking responsibility for managing a support team who are responsible for outstanding faults, completing service requests and liaising with users as well as your technical colleagues.

You will be used to delivering support services to agreed service levels, understand the commercial impact of attaining the levels and experience of implementing improvement plans to improve service performance.

You will have a strong customer focus – understanding the needs of the client keeping them and their customers in mind when taking actions or making decisions

What to expect:

You will be joining a customer focused and motivated team responsible for the support and configuration of various best of breed healthcare applications. You will be a subject matter expert for; the applications within the service portfolio, the services that they underpin and the needs of the client.

Responsibilities will include:

  • Day to day work will be managing a second line support team, ensuring service levels are met and customer satisfaction is continually improved.  Strong team management skills and leadership qualities are expected from you in your day to day responsibilities.
  • You will be responsible for planning routine application maintenance windows and product upgrades, working with project delivery teams to effectively minimise disruption to service. You will support the management of the service portfolio, planning the retirement of products and the transition in of new applications.
  • You should expect to manage a service team responsible for monitoring components such as web servers, applications servers, log files, disk space and MS-SQL databases.
  • You can expect to be a point of escalation for all Application related issues within the Applications Management team.
  • Your work will involve working with third party suppliers, stakeholders and other IT support teams to assist in delivering patch/releases of applications.

What's important?:

The focus on Clients, Teamwork and Foresight is in our DNA and we are looking for someone who shares and embodies these core values, leading by example.

We don't look for finished articles. We look for people who want to continue their career growth alongside NTT DATA 's.

To support your hard work and dedication, we will offer you the following:

  • A people focused business
  • Excellent opportunities to grow your career, including an online training platform with 3000+ courses, accessible from everywhere, to sharpen your skills.
  • A varied client base
  • …And much more!

Back to search Email to a friend Apply now

Service Line Manager

Stuart Reardon
Managed Services Operations Director

I am the Operations Director for NTTDATA managed services responsible for ensuring the smooth internal running of the service line. This spans everything people and process as well as commercial, financial and governance. I am a qualified engineer, and experienced programme manager with an SAP technology background that moved into this role in 2016. This shows the opportunity NTTDATA enables should anyone join our business.

University Hospitals Leicester

“Upon joining the NTT DATA UK family, you will experience a culturally diverse organisation living our values of Clients First, Teamwork and Foresight as we partner with our customers every day.

At NTT DATA UK, we are proud to support and invest in our people. We offer a variety of rewarding career paths and opportunities to develop professionally - with access to cutting edge innovation.”

Simon Williams, CEO, NTT DATA UK

Jobs at NTT DATA

Browse all