The team you'll be working with:

Our fast-growing SAP practice is a dynamic and innovative environment where cutting-edge technology meets exceptional service delivery. As part of this thriving team, you’ll contribute to transformative projects, leveraging the latest in SAP solutions & Gen AI to drive success for our global clients

You will lead the SAP service delivery team to customers, ensuring contracted service commitments and continual service improvements.

Collaborate with internal and external suppliers in a unified service partnership for customers.

Work alongside diverse, skilled professionals (onshore/offshore) and stakeholders to ensure seamless service delivery.

What you'll be doing:

• Overseeing SAP service delivery, stakeholder management, SLA compliance, and service risks.
• Lead, motivate, and develop the SAP support team, directly or indirectly, to build business capability and drive quality improvement.
• Managing service costs and improving productivity for complex customer contracts.
• Identifying and defining requirements for new services in collaboration with customers.
• Ensuring all services are professionally introduced and accepted into service.
• Driving continual improvement of Service Delivery standards and practices for customer contracts.
• Innovating and contributing to the broader service delivery community.

What experience you'll bring:

• SAP Service Delivery Management Experience: In-depth knowledge of SAP landscapes, integration, migration, and cloud solutions. Experience managing large-scale SAP projects, including resource allocation and risk management.
•  Leadership: Proven ability to lead diverse teams, delegate tasks, and motivate team members.
•  Problem-Solving: Exceptional analytical skills to diagnose issues and implement solutions.
•  Communication: Strong verbal and written communication skills for engaging with clients and stakeholders.
•  Customer Focus: Dedication to delivering superior service and building long-term client relationships.
•  Qualifications and Expertise:
• Bachelor’s degree in computer science, Information Systems, Business Administration, or related field.
• 8+ years of experience in SAP service delivery or related roles.
• Strong understanding of SAP systems (e.g., ECC, S/4HANA, SAP CRM, SAP Cloud), with familiarity in other ERP systems as an advantage.
• ITIL accreditation or equivalent, and SAP RUN methodology expertise.

Who we are:

We’re a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.

Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.

 

For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK | NTT DATA

what we'll offer you:

We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options. 

For more information on NTT DATA UK & Ireland please click here: NTT DATA

We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a Disability Confident Committed Employer - we want to see every candidate performing at their best throughout the job application and interview process, if you require any reasonable adjustments during the recruitment process, please let us know and we look forward to hearing from you. 

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