Back to Job SearchWho we are:
You'll be joining the 6th largest IT Service Provider, present in more than 50 countries. From our roots in Japan, NTT DATA's mission is to facilitate business change and technology transformation across many industries for a better future for our business, people and community. Some of the projects we have supported include the digitising of The Open golf tournament and applying Formula 1 technology to support medical staff at University Hospitals Leicester.
Everything we do is underpinned by our core values of 'Clients First', 'Teamwork' and 'Foresight' and we achieve these by putting people first.
We support and celebrate our differences and preferences, these are what makes us unique. Some of our initiatives, collectively known as “DO Diversity”, aim to create a space for us to learn and get involved in building a truly diverse environment. Our Culture & Ethnicity Network gives our colleagues a platform to share their various backgrounds; Our NINGEN programme allows the new generation of NTT DATA employees around the world to connect and shape the future of our organisation and the “City Gives Back” allows us to support our local community that has been affected by the COVID-19 pandemic...and much more!
What you'll be doing:
You will have experience of supporting IT infrastructure or a strong background in EUC support and should be able to demonstrate technical knowledge of Microsoft Server, VMware, Hyper-V and Public Cloud (Azure) technologies gained in in a hands-on technical support role, preferably with exposure to IT Infrastructure technologies in enterprise-level deployments.
Working knowledge of any of the following technologies - O365, Exchange, VDI, Unix/Linux or Enterprise Backup and Storage platforms would be beneficial, as would any experience in creating or modifying scripts (Eg. Powershell).
Demonstrated knowledge of distributed file systems, network protocols, and data storage applications.
The role requires you to have the ability to troubleshoot incidents and problems. Any experience of working in a large multi-client solution provider would be advantageous and you should be prepared to provide out-of-hours support as required or on a rota basis.
Any certification from major vendors (Microsoft, VMware etc.) is desirable.
Although not mandatory, an ITIL certification and experience of working within the framework would certainly be preferred.
What you'll need:
This role is expected to provide BAU operational support across a wide range of customer infrastructure, including health checks and reporting in parallel with managing incidents, problems, requests and changes in line with ITIL best practice and ensuring that SLA's are maintained.
You will be responsible for:
- Supporting the managed services team in the troubleshooting of incidents within customer environments.
- Managing incidents and problems appropriately within agreed service levels.
- Assist in technical root cause analysis on reoccurring incidents or major incidents.
- Ensure that customer environments adhere to established standards and frameworks, meeting any compliance requirements at all times.
- Ensure technical documentation is completed and updated to professional standards.
- Proactive management of customer environments, identifying potential improvements to deliver increased stability, availability and performance.
- Contribute to delivering technical excellence across the wider Infrastructure team.
- Delivery of project-related tasks such as the installation and configuration of new equipment.
...and finally:
Our team believes in hard work. We celebrate each other’s success and are always honest with each other. When we work together, we are unstoppable. We aim to build a strong professional community where everyone can mentor others and be mentored and can grow professionally through training and support to reach their career goals. The focus on clients, teamwork and foresight are our DNA and we are looking for someone who shares and embodies these core values, leading by example.
To support your hard work and dedication, we will offer you the following:
25 days of holidays, with the possibility to buy or sell 5 days within your first month. The opportunity, as we grow, to experiment new industries, such as, Public Sector, etc.
An online training platform with 3000+ courses, accessible from everywhere, to sharpen your skills
... And much more!
Service Line Manager
I am the Operations Director for NTTDATA managed services responsible for ensuring the smooth internal running of the service line. This spans everything people and process as well as commercial, financial and governance. I am a qualified engineer, and experienced programme manager with an SAP technology background that moved into this role in 2016. This shows the opportunity NTTDATA enables should anyone join our business.
Location
“Upon joining the NTT DATA UK family, you will experience a culturally diverse organisation living our values of Clients First, Teamwork and Foresight as we partner with our customers every day.
At NTT DATA UK, we are proud to support and invest in our people. We offer a variety of rewarding career paths and opportunities to develop professionally - with access to cutting edge innovation.”
Fernando Apezteguia, CEO, NTT DATA UK
