As an experienced Network Engineer, you will have a technical knowledge of multi-vendor network technologies gained in previous hands-on technical support roles, coupled with a high-level of technical knowledge and experience of core networking technologies in enterprise-level deployments.

The role requires you to have the ability to troubleshoot complex, technical, multi-site and multi-discipline incidents and problems, alongside providing hands-on experience of firewall and security appliance configuration and management.

You will need to demonstrate knowledge and experience of a Cisco/HPE Aruba Routing/Switching environment, as well as Cisco, Palo Alto, Fortigate and CheckPoint Firewalls. Troubleshooting skills in core LAN technologies such as spanning tree and routing (OSPF, EIGRP, BGP) will be essential.

Certification from major network vendors (Cisco, HPE Aruba, Palo Alto, FortiNet, CheckPoint) at a minimum of associate level.

Experience within a multi-client or solution provider would be beneficial.

Although not mandatory, an ITIL certification and experience of working within the framework would certainly be preferred.

What to Expect

This role is expected to provide BAU operational support across a wide range of customer network infrastructure, including health checks and reporting in parallel with managing incidents, problems, requests and changes in line with ITIL best practice and ensuring that SLA's are maintained. 

You will be responsible for:

• Supporting the managed services team in the advanced troubleshooting of incidents within customer environments.
• Managing incidents and problems appropriately within agreed service levels.
• Perform technical root cause analysis on reoccurring incidents or major incidents.
• Assist engagement with projects to ensure designs of technical solutions are in line with the requirements of the customer.
• Ensure that customer environments adhere to established standards and frameworks, meeting any compliance requirements at all times. 
• Ensure technical documentation is completed and updated to professional standards.
• Proactive management of customer environments, identifying potential improvements to deliver increased stability, availability and performance.
• Input into the development of network roadmaps, customer proposals, impact assessments and statements of work for the delivery of further solutions.
• Contribute to delivering technical excellence across the wider network team.
• Delivery of project-related tasks such as the installation and configuration of new equipment.
• To input into the design and implementation of new network platforms, including the creation of associated documentation (HLD / LLD, support documentation etc.)