You will continuously monitor security alerts, logs, and event data across customer and internal environments, identifying suspicious or malicious activity. You will triage and analyse alerts to determine whether they represent potential security or service incidents, and prioritise them in line with defined security incident management policies.

You will conduct first‑line investigations using SIEM, SOAR, and supporting security tools, validating alerts, gathering relevant evidence, and assessing initial impact and severity. Where indicators of compromise or attack activity are identified, you will recognise successful or unsuccessful attack attempts and escalate appropriately to senior analysts or incident responders with clear and accurate context.

You will support incident containment and remediation activities by following runbooks and customer guidance, ensuring actions are documented and carried out consistently. High‑quality case management is a core responsibility: you will create and maintain incident tickets, record investigation steps and findings, and produce clear incident summaries and investigation notes using internal knowledge bases and research.

You will contribute to post‑incident reviews by sharing findings and identifying opportunities to improve detection, response, or operational processes. You will also apply threat intelligence provided by the SOC to support alert analysis and investigations.

Operational discipline is essential. You will follow defined SOC procedures, documentation standards, and shift‑handover processes, ensuring continuity across shifts. You will participate fully in the 24/7 shift rota, working collaboratively with other analysts to maintain consistent monitoring coverage.