ServiceNow Business Analyst
Technical Consultancy, Birmingham
ServiceNow Business Analyst
Technical Consultancy, Birmingham

Who we are:

You'll be joining the 6th largest IT Service Provider, present in more than 50 countries. From our roots in Japan, NTT DATA's mission is to facilitate business change and technology transformation across many industries for a better future for our business, people and community. Some of the projects we have supported include the digitising of The Open  golf tournament and applying Formula 1 technology to support medical staff at University Hospitals Leicester.

Everything we do is underpinned by our core values of 'Clients First', 'Teamwork' and 'Foresight' and we achieve these by putting people first.

We support and celebrate our differences and preferences, these are what makes us unique. Some of our initiatives, collectively known as “DO Diversity”, aim to create a space for us to learn and get involved in building a truly diverse environment. Our Culture & Ethnicity Network gives our colleagues a platform to share their various backgrounds; Our NINGEN programme allows the new generation of NTT DATA employees around the world to connect and shape the future of our organisation and the “City Gives Back” allows us to support our local community that has been affected by the COVID-19 pandemic...and much more!

What you'll be doing:

NTT Data UKI are looking for a ServiceNow Business Analyst to join our exciting new ServiceNow practice.

You will work alongside an existing ServiceNow Business Analyst for one of our ServiceNow customers and be working in an Agile environment.

Generally, this will involve having verbal interactions with the customer and discussing their needs, understanding the reasons for the work, and identifying any constraints. This information will then be passed on to a member of the development team. You will not be expected to create solutions but you should have a decent understanding of the ServiceNow platform. You should be able to make suggestions and provide guidance to the customer and explain limitations in the platform, or even Best Practice.

It is not expected that you are particularly ‘technically minded’, however knowledge of the ServiceNow platform will allow you to undertake different roles in the future if that is your preference.

You will be part of a growing ServiceNow practice in the UK and will be mentored as you settle into the role. We will encourage you to grow your career by increasing your knowledge of the platform while working with some very talented senior technicians. An understanding of ITIL principles is required. A path to certification in ITIL can also be provided.

The role is predominantly remote working and NTT Data UKI has a ‘work what suits’ approach. We also have offices in London and Birmingham if you would prefer to work from an office.

We can offer excellent remuneration, training and career progression. The recruit will have the opportunity to shape a new and growing ServiceNow practice in the UK.

Below are the main responsibilities expected. Additional responsibilities may be identified in future which will be commensurate with the role.

  • Discuss ServiceNow requirements with the customer
  • Document the Requirements and Acceptance Criteria
  • Work closely with Development team and Scrum Master to discuss the requirements
  • Advise the customer on technical challenges and explain these to non-technical stakeholders
  • Work individually or as part of an Agile scrum team


What you'll need:

Below are the main competencies required. Additional competencies may be identified in future which will be commensurate with the role.

  • Two years or more experience of the ServiceNow platform in an Administrative, BA, Developer or Consultant role.
  • ServiceNow administration, ITSM knowledge
  • Be a good listener and understand the requirements in an efficient manner
  • Conversant in Agile framework including story estimation & sprint planning
  • Familiarity with ITIL methodology and procedures

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Service Line Manager

Stuart Reardon
Managed Services Operations Director

I am the Operations Director for NTTDATA managed services responsible for ensuring the smooth internal running of the service line. This spans everything people and process as well as commercial, financial and governance. I am a qualified engineer, and experienced programme manager with an SAP technology background that moved into this role in 2016. This shows the opportunity NTTDATA enables should anyone join our business.


“Upon joining the NTT DATA UK family, you will experience a culturally diverse organisation living our values of Clients First, Teamwork and Foresight as we partner with our customers every day.

At NTT DATA UK, we are proud to support and invest in our people. We offer a variety of rewarding career paths and opportunities to develop professionally - with access to cutting edge innovation.”

Fernando Apezteguia, CEO, NTT DATA UK

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