SAP Service Delivery Manager
Technical Consultancy, Epworth House, London
SAP Service Delivery Manager
Technical Consultancy, Epworth House, London

Who we are:

You'll be joining the 6th largest IT Service Provider, present in more than 50 countries. From our roots in Japan, NTT DATA's mission is to facilitate business change and technology transformation across many industries for a better future for our business, people and community.

Everything we do is underpinned by our core values of 'Clients First', 'Teamwork' and 'Foresight' and we achieve these by putting people first.

We support and celebrate our differences and preferences, these are what makes us unique. Some of our initiatives, collectively known as “DO Diversity”, aim to create a space for us to learn and get involved in building a truly diverse environment.

What you'll be doing:


As a seasoned SAP Service Delivery Manager, you will be responsible for owning both the management and delivery of services to customers in adherence with specified SLA’s; whilst ensuring customer satisfaction and the service is delivered in line with the agreed contractractual terms, as well as driving continuous improvement and innovation. You will also work closely with NTT DATA’s UK and India/remote-based staff for delivery of services to the customer. This role will require interacting with the client’s service management team, business stakeholders, NTT DATA UK internal stakeholders, and 3rd parties.

Responsibilities include:

  • Ensuring adherence to contractually agreed service levels with the client
  • Defining and adhering to boundaries of what is ‘BAU’ and what is ‘Project Work’ 
  • Overseeing the transition of support of new or changed services into the managed services scope
  • Understanding the customer’s business process cycle and managing resourcing levels appropriately


What you'll need:

  • End to end management of the SAP Service management function (Service Management, Incident Management, Change Management, Problem Management)
  • Experience within ITIL environments and knowledge of cloud environment
  • Experience in SAP RUN and Agile delivery methodology
  • Experience of having worked in an onshore-offshore model, team building and developing the SAP support team,
  • Commercial awareness and managing and improving complex contracts
  • Previous experience of working as an SAP Functional or Technical consultant is preferred

...and finally:

Our SAP team are market leaders in their fields, working on some of the most exciting projects and up-to-date technologies, to explore a sample of the work we have been doing and meet some of the team click the following link-

NTT DATA UK is committed and in a unique position to offer a fulfilling consultancy career.  A low ego organisation with key values around Diversity and Inclusion, Corporate Social Responsibility and an inclusive progressive agenda where employees can play an active part.

Back to search Email to a friend Apply now

Service Line Manager

Mark Watmough
Head of Application Services

Mark has a long and distinguished history of working in the information technology and services industry. Skilled in Sales, Delivery Management and Culture Change, Mark brings a calming influence to delivery and excels at bringing people together to achieve shared goals.

Epworth House, London

“Upon joining the NTT DATA UK family, you will experience a culturally diverse organisation living our values of Clients First, Teamwork and Foresight as we partner with our customers every day.

At NTT DATA UK, we are proud to support and invest in our people. We offer a variety of rewarding career paths and opportunities to develop professionally - with access to cutting edge innovation.”

Fernando Apezteguia, CEO, NTT DATA UK

Jobs at NTT DATA

Browse all