Deskside Support Engineer
NTT DATA (London City Office)
Deskside Support Engineer
NTT DATA (London City Office)

Who we are:

At NTT DATA we are exceptional together and we believe in growing by helping others grow, whether that be our clients, partners or employees.

Our talented team leads by example. We provide all the support you need to achieve the career of your dreams, giving you the tools to become the best version of you. We are constantly evolving, by creating more opportunities within our organisation and looking to innovative projects that shape your future.

We support each other to be who they want to be, work how they work best. This is how we bring innovation, and we build a better future for our people our business and our society.

We provide a safe environment in which all of us can be ourselves and reach our full potential.  This is a place where all individuals can be their true selves, be listened to and feel at home. Our success comes from our people, regardless of ethnicity, cultural background, gender, nationality, sexual orientation, or anything else that can be used to differentiate people because we are exceptional together.

We understand you may not tick all the boxes of the requirements lists but if you are interested in this or other opportunities within NTT Data, do not think twice and apply!

Due to ongoing growth, NTT DATA UK are hiring a Deskside Support Engineer to join our team, providing remote or onsite diagnosis or guidance to internal/external clients with technical issues and IMAC service on large user groups across all EMEA countries.  The primary objective is to enable users to maximize their productivity through efficient and secure use of ICT equipment or software applications

What you'll be doing:

  • Advises and assists users in solving problems related to hardware, software, networks and peripherals using available technology
  • User Management, new hire system setups, end user training when necessary
  • Analyzes basic business needs and recommends ways to optimize PC hardware resources in achieving business objectives
  • Provide essential online security advice and support
  • Provide Support for larger scope EUC initiatives / programmes (eg. Office365 implementation, Exchange migration)
  • Categorize and record reported queries and provide solutions
  • Software problem management
  • Support problem identification
  • Escalate, if needed, unresolved problems to a higher level of support

 

What you'll need:

  • 1-3 years of similar industry experience
  • Advanced troubleshooting skills and debugging
  • Advanced understanding of the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment.
  • Advanced knowledge of processes and resources required to perform analytical and technical tasks on EUC computer systems, with knowledge of Network/Server/Cloud based systems and IT security.
  • Good knowledge of Microsoft Windows OS - problem debugging, configuring and installing
  • Good knowledge of Microsoft Office Suite and Office 365 - operating, problem debugging, configuring and platform management (Office, Teams, OneDrive
  • Good knowledge of Microsoft Active Directory Users and Computers/Azure AD – operating
  • Good knowledge of Microsoft Exchange 2016/Exchange online - mailbox, resources and groups management
  • Good knowledge of Skype user configuration
  • Basic knowledge of Linux and Mac OS - configuring, installing and problem debugging
  • Good knowledge of Android and IOS - mailbox configuration, apps configuration, etc.
  • Focused to provide quality service to customers and manage their business needs.
  • Self-driven and motivated individual who is ready to work in a colourful team
  • High level of concentration and commitment with flexibility to work.
  • Nice to have: ITIL foundation certification, Powershell scripting knowledge, experience with ServiceNow, knowledge of Microsoft Server platforms 2012 R2, 2016

...and finally:

Where you’ll be:

Our employees' safety is priority, so currently you will be working from the comfort of your own home most of the time. In the future when we can spend some more time in our offices, either Bank or Epworth House, you will be able to enjoy London’s vibrant dynamics!

.... And another thing, you will be joining a close-knit team that is supportive and approachable. Which means that as a new joiner, you will always have someone available to offer help and guidance.

 

How to apply:

We appreciate that you may not have an up to date CV, so please just send what you have and let's organise a chat!

Closing Date:

11/07/2022

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Location
NTT DATA (London City Office), 1 Royal Exchange

“Upon joining the NTT DATA UK family, you will experience a culturally diverse organisation living our values of Clients First, Teamwork and Foresight as we partner with our customers every day.

At NTT DATA UK, we are proud to support and invest in our people. We offer a variety of rewarding career paths and opportunities to develop professionally - with access to cutting edge innovation.”

Fernando Apezteguia, CEO, NTT DATA UK

NTT DATA
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