Service Delivery Manager
Service Delivery Manager

Who we are:

At NTT DATA we are exceptional together and we believe in growing by helping others grow, whether that be clients, partners, or employees.

Our talented team leads by example. We provide all the support you need to achieve the career of your dreams, giving you the tools to become the best version of you. We are constantly evolving, by creating more opportunities within our organisation and looking to innovative projects that shape your future.

We support each other to be who they want to be, work how they work best. This is how we bring innovation, and we build a better future for our people, our business and our society.

We provide a safe environment in which all of us can be ourselves and reach our full potential. This is a place where all individuals can be their true selves, be listened to and feel at home. Our success comes from our people, regardless of ethnicity, cultural background, gender, nationality, sexual orientation, or anything else that can be used to differentiate people because we are exceptional together.

We understand you may not tick all the boxes of the requirements list, but if you are interested in this or any other opportunities within NTT DATA, do not think twice and apply!

As part of our continuous growth, we are looking for a Service Delivery Manager to join our Application Management & Testing department in London.

What you'll be doing:


  • Act as the service integration point for the client, working closely with them to ensure consistency of services
  • Take the lead on complex / high priority incidents
  • Lead teams across multiple locations and time zones and will support trading businesses across multi-location / time zones
  • Has a detailed understanding of the service construct and critical metrics (SLAs, KPIs, etc.) to be able to evaluate and review service performance and technical information provided by everis.
  • Inspire team members to higher levels of performance & efficiency
  • Demonstrates creativity and innovation in applying solutions for the benefit of the client and stakeholders
  • Has accountability for the smooth implementation of change into the production environment by ensuring ITIL disciplines are followed.
  • Provides meaningful reporting as agreed with the business and client to track service delivery (ensure by planning) and identify areas for improvement
  • Collaborating with client leadership across various disciplines, provides guidance
  • Drives continual improvement of the capabilities and the delivery of services across the service scope
  • Will need to take the initiative to improve the service and operate to deadline.

What you'll need:

Our Application Management & Testing team sits within the AIS area and this team works with clients from a variety of sectors. As Service Delivery Manager you will manage the delivery of outsourced services and could operate across Service Management, Application Management, Digital Application Management, QA & Testing and Intelligent Automation.

...and finally:

Where you’ll be:

Our employees' safety is priority, so currently you will be working from the comfort of your own home most of the time. In the future, we can spend more time in some of our offices, in London, Oxford Circus, Bank or Epworth House. As a result, you will be able to enjoy London’s vibrant dynamics! 

.... And another thing, you will be joining a close-knit team that is supportive and approachable. Which means that as a new joiner, you will always have someone available to offer help and guidance.

How to apply:

We appreciate that you may not have an up to date CV, so please just send what you have and let's organise a chat!


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Service Line Manager

Richard Nettleship
Head of Application Management & Testing

Richard is a highly accomplished, business influencer and leader with a proven track record in defining strategies and managing digital transformation initiatives that include business requirements within a variety of diverse and globally dispersed organisations. His experience is gained through start-ups and consultancies through to global organisations, enabling him to develop and drive high performance teams and propositions with tangible outcomes for clients and stakeholders, adding value through creativity, leadership operational excellence and a motivated workforce leveraging partnerships and dynamic commercial models for success. Realising business value through specialising in Application Development, Management & Quality including testing to assure long term sustainability aligned to the latest market trends

2 Royal Exchange

“Upon joining the NTT DATA UK family, you will experience a culturally diverse organisation living our values of Clients First, Teamwork and Foresight as we partner with our customers every day.

At NTT DATA UK, we are proud to support and invest in our people. We offer a variety of rewarding career paths and opportunities to develop professionally - with access to cutting edge innovation.”

Simon Williams, CEO, NTT DATA UK

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