UX Designer - HSBC
Design, London
UX Designer - HSBC
Design, London

Who we are:

The project – HSBC MyWorkspace

  • Working on a staff product used by front line employees (Branch staff, or Contact centre agents).
  • This product is used by staff to service the bank’s customers. E.g. lost card, open/close account, update profile etc.
  • Global redesign / transformation programme from a range of existing tools.
  • Multiple markets – global product. Stakeholders in diverse locations. Need to adapt the product to local requirements.

 

The role + type of activities expected from the candidate

  • Senior Interaction Designer (100% UX)
    • a Senior Product Designer could potentially work as well (70% UX / 30% UI, up to 50/50?, I’ll let Roger comment on that)
  • Working closely with various BA teams – and PO
    • Understanding complex requirements
    • Being able to get clarity on requirements, challenge these when needed,  able to feedback on product roadmap / prioritisation
  • Preparing and driving workshops (co-creation / focus groups with SMEs, Product Owners, End-users)
    • Understanding the different types of users
    • Being able to extract ‘real’ needs from analysing existing tools + sessions with users/SMEs.
    • Proposing concepts – vision pieces (Sketching / prototyping ideas that can be shared).
    • Thinking at the product level (holistically – not at a ‘feature level’)
  • Strong collaboration with other designers/researchers
    • Collaborate with your NTT/Tangity design team, as well as with the client design teams and Governance team
    • Plan and estimate design work
    • Working closely with visual designers to help define UI components and the overall
    • Being happy to work with pre-existing design system / toolkits
  • Documenting UX documents (user journeys, annotated wireframes, interactive prototypes where needed)
  • Working closely with Dev teams (design walkthrough / QA)
  • Defining Usability Testing goals
  • Used to work in Agile set-ups (sprints, iterative process)
  • Previous exposure to financial sector could help.

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Service Line Manager

Joe Trainor
Head of Design

Location
2 Royal Exchange

“Upon joining the NTT DATA UK family, you will experience a culturally diverse organisation living our values of Clients First, Teamwork and Foresight as we partner with our customers every day.

At NTT DATA UK, we are proud to support and invest in our people. We offer a variety of rewarding career paths and opportunities to develop professionally - with access to cutting edge innovation.”

Simon Williams, CEO, NTT DATA UK

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