Network Engineer
Technical Support, Middlesex
Network Engineer
Technical Support, Middlesex

You will be joining this rapidly growing service line responsible for all Managed Service contracts to all of our customer across all sectors. We cover Service Operations and service desk, AMO, Cloud technology, End User Compute and legacy ITO. We align with ITIL and are agnostic across our delivery capability in relation to core IT, cloud, service desk, EUC tools and technologies.  

We are passionate about delivery and live the NTT DATA values in parallel with a healthy work / life balance and a great team spirit.

About you:

As an experienced Network Engineer, you will have a technical knowledge of multi-vendor network technologies gained in previous hands-on technical support roles, coupled with a high-level of technical knowledge and experience of core networking technologies in enterprise-level deployments.

The role requires you to have the ability to troubleshoot complex, technical, multi-site and multi-discipline incidents and problems, alongside providing hands-on experience of firewall and security appliance configuration and management.

You will need to demonstrate knowledge and experience of a Cisco Routing/Switching environment, as well as Cisco, Palo Alto and CheckPoint Firewalls. Troubleshooting skills in core LAN technologies such as spanning tree and routing (OSPF, EIGRP, BGP).

Certification from major network vendors (Cisco, HPE Aruba, Palo Alto, CheckPoint) at a minimum of associate level.

Experience within a multi-client or solution provider would be beneficial.

Although not mandatory, an ITIL certification and experience of working within the framework would certainly be preferred.

What to expect:

This role is expected to provide BAU operational support across a wide range of customer network infrastructure, including health checks and reporting in parallel with managing incidents, problems, requests and changes in line with ITIL best practice and ensuring that SLA's are maintained. 

You will be responsible for:

Delivery of project-related tasks such as the installation of new network equipment 

Creation of network diagrams and documentation 

Ensure that customer environments adhere to established standards and frameworks, meeting any compliance requirements at all times. 

To input into the design and implementation of new network platforms, including the creation of associated documentation (HLD / LLD, support documentation etc.)

What's important?:

The focus on Clients, Teamwork and Foresight is in our DNA and we are looking for someone who shares and embodies these core values, leading by example.

We don't look for finished articles. We look for people who want to continue their career growth alongside NTT DATA 's.

To support your hard work and dedication, we will offer you the following:

A people focused business

Excellent opportunities to grow your career, including an online training platform with 3000+ courses, accessible from everywhere, to sharpen your skills.

A varied client base

…And much more!

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Service Line Manager

Denzil Pudota
Head of Enterprise Solutions, Managed Services, and Cloud

Over 16 years of IT experience as an CA:Gen, Oracle PL/SQL Developer and as a highly accomplished Product Delivery Manager for the last 7 years delivering highly complex solutions in the public and private services domain.

Uxbridge City Centre

“Upon joining the NTT DATA UK family, you will experience a culturally diverse organisation living our values of Clients First, Teamwork and Foresight as we partner with our customers every day.

At NTT DATA UK, we are proud to support and invest in our people. We offer a variety of rewarding career paths and opportunities to develop professionally - with access to cutting edge innovation.”

Simon Williams, CEO, NTT DATA UK

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